The role of a Network Security Operations Engineer is responsible for the Day to Day availability of the production network Security environment which includes aspects of the corporate Firewalls and Load Balancing. The candidate will work closely with a mixture of Internal and External resources to provide Level 2 support. The successful candidate will require experience in multinational environments and with the specific technologies used to deliver the associated services.
This is a technical position requiring both robust technical knowledge in conjunction with demonstration of ownership.
Key functions include
● Providing second-level network Incident Management and Patch management for Load Balancer and Firewalls
● You will also work on service restoration, sustainability, and proactive service improvement.
● Participating and at times leading Major Incident conference calls and can identify required resources. Provide full Root Cause Analysis for any production outages.
● Implementing repeatable move, add, changes for security and proxy services.
● Responsible for Lifecycle implementation projects and building support documentation.
● Functioning as a point of contact for other engineers for Incidents and Changes.
● Employing production monitoring tools to ensure that all systems are running and available.
● Ensuring effective communication to internal customers.
Qualifications:
Must-Have Requirements (Skills / Experience):
● 3 yrs experience in IT Network Operations
● Experience with Load Balancing platforms such as Citrix ADC and NSX ALB
● Experience of working as part of a global team
● Technical networking ability to troubleshoot Network Security environments, Tools, etc.
● Teamwork: establish and maintain effective and appropriate working relationships with those contacted during the workday
● Experience with working as part of a Global 24*7 support model
● Strong customer service skills. Good temperament, ability to handle stressful situations, and provide customer-facing support in a professional manner.
Preferred Requirements (Skills / Experience):
● Experience in Zscaler (ZIA, ZPA) and Citrix or NSX-ALB
● Familiarity with IT governance standards and compliance including ITIL and SOC
● Knowledge of networking infrastructure suppliers and service offerings including: Cisco, Aruba, Checkpoint, Fortinet, Riverbed
● Strong analytical skills, able to use complex data to find opportunities, recognize problems and draw logical conclusions.
● Ability to produce and present technical information to both technical and non-technical personnel
● Teamwork: establish and maintain effective and appropriate working relationships with those contacted during the workday