Airport Physio & Rehab is looking for a reliable, organized, energetic, and customer-focused Medical Receptionist to join our multidisciplinary healthcare team.

This position is ideal for someone who enjoys working in a fast-paced environment, communicating with patients, staying organized, and taking ownership of administrative, billing, and front-desk responsibilities.

Key Responsibilities Patient Reception & Bookings

- Greet patients warmly and provide excellent customer service.
- Answer incoming phone calls, emails, and patient inquiries.
- Schedule, reschedule, and confirm patient appointments.
- Manage practitioner schedules and optimize appointment availability.
- Follow up with previous and inactive patients to encourage re-booking when appropriate.
- Assist patients with questions regarding clinic services, appointments, and policies.

Billing & Payment Collection
- Process patient payments and outstanding balances.
- Accurately apply payments and maintain billing records.
- Follow up on outstanding patient balances and unpaid invoices.
- Assist with insurance billing and electronic claims.
- Review rejected, pending, or incomplete insurance claims and assist with follow-up.
- Maintain accurate financial documentation and identify billing discrepancies.
- Work with multiple insurance and billing platforms.

Insurance Verification
- Verify patient insurance and extended health benefit information.
- Confirm coverage, eligibility, and available advantages where applicable.
- Communicate benefit information clearly to patients.
- Assist patients in understanding their coverage and treatment options.
- Maintain accurate insurance documentation in patient files.

Reporting & Administrative Duties
- Compile daily, weekly, and monthly clinic reports.
- Track appointments, payments,



outstanding balances, billing deficiencies, and other clinic metrics.
- Assist with month-end administrative and accounting preparation.
- Maintain accurate patient records and documentation.
- Identify missing documentation or administrative deficiencies and ensure they are followed up.
- Assist management with tracking clinic performance and operational goals.

Patient Sales & Clinic Growth
- Educate patients about services offered at the clinic, including physiotherapy, massage therapy, chiropractic care, acupuncture, osteopathy, psychotherapy, orthotics, compression stockings, and other services.
- Identify opportunities to recommend appropriate clinic services based on patient needs.
- Promote packages, products, appointments, and available practitioner openings.
- Follow up with leads and previous patients.
- Help maximize practitioner schedules and reduce appointment gaps.
- Communicate promotions and clinic programs to patients professionally and appropriately.
- Contribute to patient retention and overall clinic growth.

What We're Looking For
- Previous experience in a medical clinic, physiotherapy clinic, chiropractic clinic, dental office, or other healthcare setting is an asset.
- Strong customer service and communication skills.
- Excellent organization and attention to detail.
- Comfortable handling payments, billing, and financial information.




- Comfortable speaking with patients about services and booking appointments.
- Strong computer skills and ability to learn new software quickly.
- Experience with Jane App, TELUS eClaims, Sun Life, Blue Cross, ClaimSecure, Provider Connect, or other insurance platforms is an asset.
- Ability to multitask and prioritize in a fast-paced clinic environment.
- Professional, positive, and dependable attitude.
- Comfortable making outbound calls and following up with patients.
- Strong problem-solving skills.
- Sales or customer-service experience is an asset.

The Ideal Candidate The ideal candidate is someone who is more than just a receptionist. We are looking for someone who can take ownership of the front desk, keep billing organized, collect payments, communicate confidently with patients, identify problems, and help the clinic grow. You should be comfortable balancing patient care, administration, billing, collections, reporting, and sales throughout the day.

Key Skills

Patient Service • Medical Reception • Billing • Collections • Insurance Verification • Appointment Booking • Reporting • Sales • Data Entry • Communication • Organization • Follow-Up

Why Join Airport Physio & Rehab?

- Work in a multidisciplinary healthcare environment.
- Opportunity to develop skills across healthcare administration, billing, insurance, and sales.
- Work closely with healthcare professionals and clinic management.
- Opportunity for growth and increased responsibility within the clinic.
- Fast-paced and team-oriented work environment.

To apply: Please submit your resume and a brief introduction outlining your relevant experience. Pay: From $20.00 per hour

Work Location: In person

📌 Medical Receptionist (Brampton)
🏢 Airport Physio and Rehab
📍 Brampton