Conroy Optometric Centre is seeking a friendly, professional, and highly organized Front Desk Receptionist to join our team. The ideal candidate will have excellent communication and customer-service skills, strong attention to detail, and the ability to work efficiently in a busy clinical environment. Previous optical or optometric-office experience is an asset.

Key Responsibilities

- Welcome patients and provide a professional, positive experience
- Answer telephone calls, emails, and patient inquiries
- Schedule, confirm, reschedule, and manage patient appointments
- Register patients and accurately update demographic and medical information
- Verify OHIP eligibility and private insurance information
- Process payments, issue receipts, and assist with direct billing
- Coordinate patient flow with optometrists, technicians, and optical staff
- Respond appropriately to urgent eye-care concerns and communicate them promptly to the optometrist
- Manage recalls, referrals, incoming reports, and follow-up appointments
- Scan, organize, and maintain accurate and confidential patient records
- Explain office fees, appointment requirements, and clinic policies clearly
- Assist with contact-lens orders, product pickup, and basic optical inquiries
- Maintain a clean, organized, and welcoming reception area




- Perform pretesting tasks

Qualifications

- Previous reception, administrative, medical-office, or customer-service experience
- Optical or optometric-office experience is a solid asset
- Excellent verbal and written communication skills
- Professional, friendly, and compassionate manner
- Strong organizational and multitasking abilities
- Excellent attention to detail and accuracy
- Comfortable using computers, electronic medical records, email, and scheduling software
- Ability to handle confidential patient information appropriately
- Ability to remain calm and professional in a fast-paced environment
- Dependable, punctual, and able to work collaboratively as part of a team
- Knowledge of OHIP billing, private insurance, contact lenses, or eyewear is an asset

To apply, please submit your résumé and a brief cover letter outlining your relevant experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Pay: $17.60-$24.00 per hour

Expected hours: 40.0 per week

Benefits

- Company events
- Extended health care
- In office parking
- Paid time off
- Vision care

Work Location: In person

📌 Optometric Assistant/Receptionist (Ottawa)
🏢 Conroy Optometric Centre
📍 Ottawa