We are looking for Part-time Service Tracking Agents to join our growing team. Service tracking agents play a crucial role in enhancing customer service and operational efficiency and they are responsible for managing and tracking customer issues throughout the resolution process.

Job Responsibilities:

- Handle various customer issues and monitor their progress from the initial report to the final resolution
- Assist customers with inquiries, complaints, product/service information, and issue resolution.
- Harness time management skills to effectively and efficiently resolve multiple client issues
- Keep clients informed of progression with issues and provide follow up as necessary
- Collaborate with other departments or offices as necessary to expedite resolutions
- Promote and maintain a high quality, professional, service-oriented company image among clients
- Escalate complex issues to the appropriate department when necessary.
- Maintain customer records and document interactions in the tracking system.




- Meet or exceed performance targets (e.g., call handling time, customer satisfaction scores).

Requirements:

- High school diploma or equivalent (Bachelor’s degree a plus).
- Previous customer service or call center experience preferred.
- Excellent verbal and written communication skills.
- Ability to be patient and friendly with all types of customers.
- Strong problem-solving abilities and patience in handling difficult customers.
- Proficiency in Excel is a must.
- Ability to multitask and work in a fast-paced environment.
- Flexibility to work shifts.
- Bilingual in English and French is preferrable.

Pay: $19.00-$22.00 per hour Expected hours: 20.0 – 25.0 per week

Benefits

- In office parking

Experience:
- Call Centre Customer service: 1 year (required)

Language:
- English (required)

Work Location: In person

📌 Part-time Service Tracking Agent (Markham)
🏢 E-Link Electronics Service Centre
📍 Markham