Patient Coordinator - Permanent Part-Time

Canadian Plastic Surgery Centre (CPSC) | North York, Ontario

Great patient experiences start with great people!

CPSC is looking for a warm, polished, energetic and highly organized Patient Coordinator to join our team.

This is a role for someone who enjoys working with people, thrives in a fast-paced environment and takes pride in getting the details right. You’ll be one of the first people our patients meet and an important part of making their experience with us exceptional. If you are naturally friendly, confident speaking with patients, quick to learn and the type of person who notices what needs to be done and simply takes care of it - we’d love to meet you.

What you’ll do

Your days will be varied, with a mix of patient interaction, scheduling, communication and administrative responsibilities. You will:

- Welcome patients and visitors with warmth, professionalism and genuine enthusiasm.
- Answer phones, emails and online inquiries and provide timely, friendly and knowledgeable assistance.
- Schedule consultations and appointments and help keep clinic flow running smoothly.
- Build positive relationships with patients from their first interaction through their ongoing care.
- Learn and confidently speak about CPSC’s services, including plastic surgery, dermatology, cosmetic treatments, laser services and skincare.
- Answer patient questions accurately, while knowing when to ask for clarification rather than guessing.
- Maintain accurate patient information and documentation in our EMR.
- Process payments and assist with administrative and billing tasks.
- Support new patient inquiries and leads as needed.
- Help anticipate the needs of physicians, nurses and the clinic team.
- Keep the clinic environment organized,



welcoming and ready for patients.
- Pitch in wherever needed to support the smooth operation of the clinic.

What we’re looking for We’re looking for someone who is:

- Warm, friendly and approachable — patients should feel comfortable talking with you.
- Polished and professional — you represent CPSC at every interaction.
- Energetic and engaged — you bring positive energy to the clinic.
- A fast learner — there is a lot to learn, and you need to enjoy learning it.
- Highly detail-oriented — accuracy and follow-through are essential.
- A confident communicator — comfortable speaking with patients in person and by phone.
- An excellent multitasker — able to keep several things moving without becoming flustered.
- A self-starter — you notice what needs to be done and take initiative.
- A team player — willing to jump in and help wherever needed.
- Honest and resourceful — if you don't know an answer, you ask. You don't guess or make information up.

Experience & Technology Previous experience in medical reception, healthcare, private medical practice, beauty, wellness, aesthetics or a similar patient-facing environment is preferred. The right attitude, professionalism and ability to learn quickly are equally important. Experience with Accuro EMR is strongly preferred. Experience with EPIC is also an asset. Proficiency with email, Microsoft Office and other computer-based systems is expected.





Patient Privacy

Confidentiality is an essential part of this role. The Patient Coordinator will have access to personal health information and must consistently maintain patient privacy in accordance with PHIPA and CPSC policies and procedures.

The Schedule

This is a permanent part-time position of approximately 25 hours per week. Flexibility is important, as hours are based on patient and physician schedules. Current shifts will likely include Monday, Tuesday and Friday, but days may vary from week to week. There may also be occasional Saturdays and some shifts may have later start and finish times, such as 11:00 a.m.–7:00 p.m. rather than 9:00 a.m.–5:00 p.m.

Why CPSC?

CPSC is a busy, patient-focused surgical and medical practice offering services across plastic surgery, dermatology, aesthetics, laser and skincare. This is an opportunity to work in a professional workplace where you’ll learn something new every day and have room to grow with the clinic. If you’re organized, personable, curious, quick on your feet and someone who makes things happen, we’d love to hear from you.

Position: Permanent Part-Time Patient Coordinator

Location: Canadian Plastic Surgery Centre, North York, Ontario

Hours: Approximately 25 hours per week, with flexibility required

Compensation: Hourly, commensurate with experience

How to Apply To apply, please submit your resume and cover letter to [email protected], outlining your interest in the position and how your experience aligns with the role. Please note that applications without a cover letter will not be considered.

Expected hours: 25.0 per week

Benefits

- On-site parking
- Paid time off

Work Location: In person

📌 Patient Coordinator - Permanent Part-Time (North York)
🏢 Canadian Plastic Surgery Centre
📍 North York