Overview

**Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference. At Peel Region, we can create lasting impact, together.**

Program Assistant - Communicable Diseases Division, Tuberculosis (TB) Program

Health Services, Public Health

Status: Regular Full Time

Hiring Range: $62,902 - $70,765 per annum (plus comprehensive benefits)

Work Mode: Hybrid *see below for more details about this work mode

Location: 7120 Hurontario Street, Mississauga, ON L5W 1N4

Hours of Work: 35 hours per week, Monday - Friday, 8:30am-4:30pm

Position Summary:

Using knowledge of medical terminology, understanding of publicly funded vaccines/medications, and experience managing medical charts to participate in the case management of reportable diseases in Peel, this job will exercise judgement to determine the priority, assignment and coordination of incoming reports, to assess for Tubersol®/medication eligibility and to ensure all necessary information is available for case managers. Exercising a high degree of customer service and strong problem solving, analytical and prioritization skills to support the Tuberculosis (TB) program.

What you will do in this role:

- Completing an initial assessment and intake of incoming laboratory reports, physician consult notes and Tubersol®/medication orders. This includes screening, triaging and prioritizing incoming data for action and assigning to an appropriate case manager for follow-up; maintaining the case log and rotation list for PHN case management
- Creating, assessing and maintaining confidential client files. This includes, but is not limited to, reviewing client files to ensure the necessary reporting requirements are completed as well as referring cases to other program areas for follow-up
- Coordinating clinically low risk client files according to established policy and procedure
- Reviewing Tubersol®/medication orders to ensure accurate completion by health care providers, contacting physician offices to collect missing information and verifying eligibility criteria for publicly funded Tubersol®/medication. Ensuring orders are being processed by the correct team
- Accessing and entering data into a variety of applications (e.g., iPHIS, Panorama, EIM, Connecting Ontario, Excel) with a high degree of proficiency and accuracy
- Communicating with external stakeholders (such as the Ministry of Health, Public Health Ontario, physicians, pharmacists and laboratories) and clients for case management purposes with tact and diplomacy
- Supporting individual clients and families over the telephone with compassion and respect utilizing negotiation, de-escalation and conflict resolution skills
- Ordering, stocking and tracking Tubersol®/medications using Panorama Inventory Module
- Preparing and returning Tubersol®/medications to Ontario Government Pharmacy (OGP) in a timely manner
- Providing administrative support at TB clinics which includes but is not limited to packing and delivering supplies to the clinic, registering clients and assisting with clinic flow
- Tracking and submitting invoices to Accounts Payable. Communicating with vendors and clarifying invoices. Preparing documents for submission to the Ministry of Health for medication reimbursement to the ROP
- Assisting with the co-ordination of projects and meetings including scheduling, preparing and distributing agendas, chairing meetings, minute taking and distribution of minutes
- Participating in program development by contributing to operational and administrative processes
- Assisting with the development and maintenance of team user guides/training manuals




- Supporting colleagues with software issues; collaborating with 4020 and the Problem Resolution Coordinator (PRC) as required
- Participating in data cleaning/auditing exercises to improve data quality
- Generating reports for the supervisor (such as: high risk reports in Panorama) from Cognos and/or Panorama
- Collating data and maintaining program indicator reports
- Effectively working as part of an interactive multi-disciplinary team to provide a high standard of service to our clients in addition to providing support to the program Supervisor, Public Health Nurses and Health Outreach Workers
- Providing confidential administrative support with a thorough knowledge of Personal Health Information & Protection Act (PHIPA) legislation
- Providing support to all CDCM teams during Urgent Response or Public Health Emergencies
- Maintaining professionalism in a fast-paced environment with competing priorities, often with short turnaround times
- Coordinating staff and clinic schedules
- Orientating new staff as required
- Performing other related duties as assigned

What the role requires:

- Post-secondary diploma in medical office administration or a related field
- Minimum of three years of relevant experience or an equivalent combination of experience and education
- Self-directed and able to multitask and prioritize within a deadline-oriented environment
- Administrative job knowledge in office processes, payroll and invoicing processes
- Knowledge of medical terminology and laboratory reports would be an asset

Skills/Abilities:

- Attention to detail and high degree of data entry accuracy
- Ability to effectively communicate and maintain team connection through a variety of mediums
- Extensive experience with data base applications
- Advanced computer skills including MS Word, Excel, Visio, Power Point, Outlook, Teams
- Excellent interpersonal and communication skills to deal effectively with internal and external contacts in a highly confidential manner
- Excellent writing skills needed for drafting responses and minute taking
- Efficient customer service must be a strong value of the candidate
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Continuous quality improvement must be a strong value of the candidate

Perks @ Peel and why you will love working for us:

- Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
- Automatic enrolment into OMERS pension plan
- Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement and learning and development resources

Be bold. Think big. Join us. Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve.



This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Our recruitment process will be conducted in person at our 7120 Hurontario Street, Mississauga location.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

If this prospect matches your qualifications and experience, please apply on-line.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses. We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking.

At Peel

Region, people come first. Each employee has an key role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact [email protected] Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly.

If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

📌 Program Assistant - Communicable Diseases Division, Tuberculosis (TB) Program (Mississauga)
🏢 Regional Municipality of Peel
📍 Mississauga