The Opportunity

Villa Italia Retirement Residence, operated by Comfort of Living, is seeking a friendly, professional, and organized Part-Time Receptionist to join our team in Hamilton, Ontario.

The Receptionist is an key part of the resident and visitor experience and is often the first point of contact for residents, families, visitors, prospective residents, employees, and community partners. This role is responsible for maintaining a welcoming and organized front desk while providing administrative and communication support to the residence.

Key Responsibilities

- Welcome residents, families, visitors, prospective residents, vendors, and community partners in a friendly and professional manner.
- Answer and manage incoming telephone calls, respond to general inquiries, take accurate messages, and direct calls appropriately.
- Monitor the reception area and front entrance and follow established visitor, sign-in, security, and access procedures.
- Assist residents and families with general inquiries and direct requests or concerns to the appropriate department or team member.
- Direct prospective resident and family inquiries to the appropriate sales or leadership team member.
- Receive and distribute mail, packages, deliveries, and correspondence.
- Assist with scheduling appointments, meetings, reservations, and other administrative activities.
- Maintain accurate front-desk records, logs, contact information, and documentation.
- Perform general administrative duties, including data entry, filing, scanning, photocopying, and document preparation.
- Use Google Workspace applications, including Gmail, Docs, Sheets, and Google Drive, for day-to-day administrative and communication needs.
- Communicate important information to appropriate residence team members and support effective communication between departments.
- Follow established procedures when responding to emergencies, incidents,



resident concerns, or unusual situations.
- Maintain the confidentiality of resident, employee, and business information.
- Ensure the reception and lobby areas remain organized, professional, and welcoming.
- Provide administrative support to residence leadership and other departments as required.
- Follow Villa Italia and Comfort of Living policies and procedures, including applicable health, safety, privacy, infection prevention, and residence requirements.
- Perform other reasonable duties related to the position as assigned.

Qualifications

- Availability to work evenings, weekends, and holidays as needed.
- Excellent verbal and written communication skills with a professional telephone manner.
- Proficiency with Google Workspace, including Google Drive, Docs, Sheets, and Gmail.
- Strong computer skills with the ability to learn new office software quickly.
- Ability to multitask in a busy environment, manage multiple telephone lines, schedule appointments, and remain organized.
- Friendly and professional customer-service skills with a welcoming attitude.
- Solid attention to detail and ability to handle confidential information appropriately.
- Ability to communicate respectfully and effectively with seniors, families, visitors, employees, and community partners.

About Villa Italia Villa Italia Retirement Residence is a retirement community in Hamilton, Ontario, committed to providing residents with a welcoming, respectful, and supportive place to call home.

As part of Comfort of Living, our team is focused on delivering a positive resident and family experience through compassionate service, professionalism, and strong teamwork.

We are looking for someone who enjoys working with seniors and the public, takes pride in providing excellent customer service, and can help ensure our front desk is welcoming, organized, and responsive.

Pay: $20.05 per hour

Work Location: In person

📌 Receptionist (Canada)
🏢 Comfort of Living
📍 Canada