En tant que Représentant(e) – Ventes internes , vous interagirez avec les clients existants afin d’accroître les ventes des produits et/ou services de l’entreprise.

Vous serez responsable d’obtenir, de créer et d’augmenter les commandes, tout en assurant la satisfaction des clients et en ajoutant de la valeur à leur expérience d’achat.Vous mettrez l’accent sur des techniques de vente proactives afin de développer de nouvelles occasions d’affaires ou d’accroître les comptes clients existants. Vous collaborerez également avec l’équipe des ventes externes afin de vous assurer que les objectifs sont atteints.

Responsabilités

- Recevoir les commandes par courriel et par téléphone, vérifier et saisir les articles, transmettre les commandes au service d’exécution, et informer les clients des ruptures de stock ainsi que des dates de livraison prévues.
- Augmenter la valeur des commandes en suggérant des produits connexes, en expliquant leurs caractéristiques et en consultant l’historique d’achat des clients.
- Prendre en charge, qualifier et développer les occasions d’affaires provenant du marketing, des ventes externes et des comptes nationaux.
- Identifier des possibilités d’amélioration continue des processus.
- Préparer, produire et assurer le suivi des soumissions verbales ou écrites afin d’obtenir des commandes ou de déterminer les raisons pour lesquelles une commande n’a pas été obtenue.
- Examiner les rapports de commandes clients en cours et prendre les mesures nécessaires pour les éléments en suspens, notamment ceux qui pourraient compromettre le respect de la date de livraison promise au client.
- Assurer le suivi des rapports de commandes en souffrance du système de distribution, des rapports connexes d’accélération des commandes clients, des avis ainsi que des communications aux clients.
- Communiquer à la direction les tendances de l’industrie, les prix de la concurrence et les commentaires des clients.

Qualifications

- Diplôme d’études secondaires ou équivalent requis; diplôme universitaire de premier cycle privilégié.
- Connaissances et expérience en vente et en administration des ventes requises. La personne continue d’acquérir des connaissances et compétences de niveau supérieur, tout en étant pleinement autonome et productive dans son rôle professionnel (2 à 4 années d’expérience).
- Bonne connaissance de Microsoft Office et capacité à utiliser les fonctions informatiques de base.
- Capacité à gérer plusieurs tâches simultanément.
- Capacité à travailler dans un environnement d’équipe.
- Excellentes aptitudes à communiquer clairement, tant verbalement que par écrit.
- Souci du détail.
- Capacité à faire de la prospection et à présenter des concepts de vente aux comptes existants ainsi qu’à de nouveaux clients potentiels.




- Capacité à prendre des initiatives et à résoudre divers problèmes pouvant être difficiles, sans être généralement complexes.
- Capacité à identifier et à définir les problèmes et les solutions possibles de façon autonome, et à choisir parmi les solutions existantes.
- Capacité à travailler de manière autonome avec une supervision générale.
- Capacité à voyager de 0 % à 25 % du temps.

Ce poste offre la possibilité de gagner des commissions en plus du salaire de base, les revenus supplémentaires étant liés à votre rendement individuel en matière de ventes. As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

- Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
- Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
- Identifies ways for continuous improvement of processes.
- Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
- Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
- Reports industry trends, competitive pricing and customer feedback to management.

Qualifications

- High School Degree or Equivalent required; Bachelors’ degree preferred
- Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
- Familiar with Microsoft Office, and ability to perform basic computer skills
- Ability to perform multiple tasks simultaneously
- Working in team environment
- Communicate clearly, both verbally and in written form
- Attention to detail
- Ability to prospect and market concepts to existing and potentially new accounts




- Take action and solve a range of problems that may be difficult but are not typically complex
- Identify and define problems and possible solutions independently; chooses among existing solutions
- Ability to work independently with general supervision
- Ability to travel 0% - 25%
- This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**

Compensation Details: $27.26 - $34.08 Per Hour This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

About The Team At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Prospect Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. This posting is for a current, active vacancy intended for immediate hire.

📌 Representative Inside Sales/Représentant(e Ventes internes (Quebec City)
🏢 WESCO
📍 Quebec City