Job Summary The Residential Services Manager is responsible for the day-to-day operation and quality of staffed residential services for adults with developmental disabilities to be offered by Lakepoint Residential Care Inc. (LRC) . The Manager provides operational leadership while ensuring that services remain person-centred, respectful, safe, non-institutional and responsive to each individual's needs, choices and goals.

The Manager works closely with the directors, who retain corporate, governance and financial oversight, while the Manager provides practical leadership of service delivery, staff supervision and residential operations.

Core Responsibilities

Service Delivery and Resident Support The Manager will ensure that each individual receives support based on their person-centred plan, preferences, abilities, goals, communication needs, health needs and identified safeguards. The Manager will support residents to exercise choice, maintain relationships, participate in their community and develop as much independence as reasonably possible.

The Manager will monitor changes in residents' needs and ensure that support plans, staffing approaches and service strategies are adjusted where appropriate.

Staffing and Supervision The Manager will:

- participate in recruitment and selection of frontline and relief employees;
- coordinate staff orientation and resident-specific training;
- prepare and maintain staff schedules;
- ensure adequate coverage for regular shifts, overnight support, sick leave and unexpected absences;
- supervise, coach and provide feedback to staff;
- monitor staff competency and training requirements;
- conduct or participate in performance reviews;
- address performance or conduct concerns promptly; and
- support staff retention and a respectful workplace culture.

Person-Centred Planning The Manager will coordinate the implementation and review of individual support/service plans and ensure that individuals are actively involved in decisions affecting their lives. Plans should reflect matters such as:

- personal goals;
- daily routines;
- communication;
- health and wellness;
- relationships;
- cultural and spiritual preferences;
- community participation;
- independence and life skills;
- risks and safeguards; and
- changing needs.

Health,



Medication and Safety The Manager will oversee implementation of resident-specific health and medication requirements within the scope of LRC's services and applicable professional/licensing requirements. Responsibilities include ensuring staff understand relevant protocols, maintaining medication and health documentation, responding appropriately to changes in health, and coordinating with healthcare professionals where required.

Incident and Crisis Management The Manager will provide operational leadership during significant incidents or emergencies and ensure:

- immediate safety needs are addressed;
- appropriate escalation occurs;
- emergency services are contacted when necessary;
- required internal and external notifications are made;
- documentation is completed;
- incidents are reviewed; and
- corrective or preventative actions are implemented.

Compliance and Quality Assurance The Manager will assist LRC in maintaining compliance with:

- CLBC contractual requirements and Service Standards;
- applicable Island Health/community-care licensing requirements;
- LRC policies and procedures;
- privacy and records requirements;
- employment and occupational health and safety requirements; and
- other applicable legislation and regulatory requirements.

The Manager will participate in internal quality reviews, incident trend reviews, accessibility reviews, health and safety inspections and continuous improvement activities. Community Inclusion The Manager will ensure staff support residents to participate in ordinary community life based on their individual interests and preferences.

This may include recreation, volunteering, community events, libraries, fitness, local businesses, cultural or spiritual activities, relationships and other resident-chosen activities.

The goal is to support meaningful participation and natural relationships rather than simply keeping residents occupied.





Communication and Collaboration The Manager will maintain respectful working relationships with:

- residents;
- families and authorized representatives;
- LRC directors;
- frontline employees;
- CLBC;
- Island Health/licensing personnel;
- healthcare professionals;
- behaviour/support professionals; and
- other community partners.

Information will be shared only where appropriate and in accordance with consent, privacy and legal requirements. Required Competencies The successful candidate should demonstrate:

- robust person-centred values;
- respect for individual rights and self-determination;
- sound judgment;
- calm and effective crisis response;
- staff leadership and coaching skills;
- organizational and scheduling ability;
- clear written documentation;
- effective communication with residents and families;
- ability to work with regulatory and funding requirements;
- problem-solving skills; and
- accountability and professional boundaries.

Education and Experience

Qualifications include

- post-secondary education in community support, social services, human services, psychology, nursing, behavioural sciences or a related field; and
- 5-10 years of direct experience supporting adults with developmental disabilities, including meaningful supervisory or leadership experience.

Equivalent combinations of relevant education and substantial community-living experience may also be considered. Experience in Staffed Residential / group-home services and CLBC-funded services is strongly preferred.

Conditions of Employment The successful candidate will be required to meet applicable screening and employment requirements, which may include:

- vulnerable-sector/criminal record screening;
- satisfactory references;
- verification of qualifications;
- First Aid/CPR certification;
- valid driver's licence and driver's abstract where applicable;
- required privacy and organizational training; and
- resident-specific training before independently providing or supervising specialized supports.

This position is expected to proceed subject to LRC obtaining the applicable CLBC service contract and completing required licensing and operational approvals. Pay: $25.00-$30.00 per hour

Expected hours: 35.0 per week

Benefits

- Dental care
- On-site parking
- Paid time off

Work Location: In person

📌 Residential Services Manager – Community Living (Saanich)
🏢 LAKEPOINT RESIDENTIAL CARE
📍 Saanich