Job Overview

Join our dynamic retail team as a Retail Sales Associate and Cashier, where your enthusiasm and customer-focused mindset will drive memorable shopping experiences! In this energetic role, you will be the friendly face that welcomes customers, assists with product selections, and ensures smooth checkout processes. Your ability to communicate effectively, manage multiple tasks efficiently, and showcase product knowledge will help us deliver exceptional service.

If you thrive in a fast-paced environment and enjoy engaging with diverse customers, this position offers a rewarding opportunity to grow your retail career while making a positive impact every day.

Duties and Responsibilities

Duties and responsibilities include, but are not limited to the following:

Training, Coaching and Development:

- Successfully complete all training programs, and identify any additional training that may be required.
- Actively participate in his/her own training by putting into practice what has been learned.
- Follow the training directions as assigned by Management / Supervisor.
- Complete necessary Health & Safety training, and adhere to Health and Safety policy requirements that contribute to a safe workplace.

Customer Service Excellence:
- Ensure customers have a memorable and enjoyable shopping experience by providing friendly and knowledgeable service including product knowledge. (eg. Product knowledge, advantages and features).
- Respond positively to customer inquiries and concerns. Know when to escalate the concern to Management.
- Maintain customer service standards (as per performance indicators/management).
- Ensure the store is tidy, clean and organized at all times. (Including the stockroom and staff room)




- Is a team player who displays excellent interpersonal and communication skills.
- Project professionalism and company image in both attitude, and attire by adhering to dress code practices.
- Other duties as assigned by Management/Supervisor.

Time Management:
- Effectively utilize time management skills, to get the job done promptly and efficiently while meeting company objectives, within a set timeline (eg. Maintenance and cleanliness of the store, visual merchandising etc.)

Sales and Wage Cost:
- Assist in ensuring the store meets sales plans and projections.

Visual Merchandising:
- Support pricing strategies and markdowns.
- Support ongoing maintenance of visual merchandising standards.

Loss Prevention:
- Adhere to loss prevention policies and practices in order to reduce internal and external losses.

Working Conditions:
- Store level.
- Physical work in the store environment.
- Standing on your feet for an extended period of time.
- Lifting and ladder climbing required.

Qualifications:
- Previous retail experience an asset

Related Work Skills:
- People person, with a strong ability to communicate with customers and fellow employees.
- Effective time management and organizational skills.
- Able to work independently.
- Must work well in a team-oriented environment.

District 11 is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. District 11 will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require. Pay: From $17.60 per hour

Benefits

- Store discount

Work Location: In person

📌 Retail Sales Associate/Cashier (Niagara Falls)
🏢 District 11: Shops u0026 Snacks
📍 Niagara Falls