Lead innovative solutions at CIBC as a Senior Consultant in Service Request Management. Utilize your experience with ServiceNow and access provisioning to enhance service performance. Join the Employee Technology Services team at CIBC, where you will take charge of improving how employees access essential services.

You will interpret project requirements and ensure their alignment with business activities, while also providing technical insights and nurturing stakeholder relationships. Your contributions will be pivotal in managing multiple initiatives successfully. Key Responsibilities:

- Lead discussions on project and program initiatives
- Translate access management requirements into service solutions
- Apply expertise in Identity and Access Management
- Ensure alignment with audit and compliance standards
- Assist in configuring ServiceNow workflows Requirements:
- 8+ years in service delivery and access provisioning
- Demonstrated ability to manage competing priorities
- Proficiency in Power BI and Excel
- Solid stakeholder relationship-building skills
- Understanding of compliance and audit processes Drive service excellence at CIBC as you implement effective request management strategies.

📌 Senior Consultant for Employee Services (Toronto)
🏢 CIBC
📍 Toronto