Join Equinix as a Senior Customer Success Manager and enhance customer value through strategic engagement. Manage complex relationships while driving adoption and growth in a digital-centric environment. As a Customer Success Manager 3, you will leverage your expertise to build solid executive relationships and drive strategic initiatives.

Your role involves developing comprehensive onboarding strategies and Success Plans, as well as leading issue resolution across global accounts. You'll focus on improving customer experience while identifying upsell opportunities that contribute to Equinix’s long-term success. Key Responsibilities:

- Manage complex onboarding for global customers
- Execute Customer Success Plans based on KPI alignment




- Analyze customer metrics to spot trends and risks
- Lead post-sales issue resolution and communicate consistently
- Collaborate with sales to identify account expansion opportunities Requirements:
- Minimum 5 years in related customer success roles
- Preferred Bachelor's degree
- Experience in B2B tech or SaaS environments
- Proven ability in managing complex enterprise relationships
- Track record in driving customer satisfaction and revenue growth Lead customer success initiatives that redefine experiences at Equinix.

📌 Senior Customer Success Manager at Equinix (Toronto)
🏢 Equinix
📍 Toronto