STAN is seeking a Senior Customer Success Manager who will transform users into loyal advocates for our cutting-edge AI solutions. This hybrid role in North York involves owning post-sales strategies for enterprise accounts and ensuring product integration into their success. In this integral position, you will foster robust relationships with high-touch enterprise accounts, acting as their trusted advisor for AI solutions.

You'll manage feedback flow between clients and our product team while collaborating across departments, driving customer needs forward. Your influence will help shape the future of Customer Success processes and metrics as we scale our impact. Key Responsibilities:

- Manage a portfolio of high-touch enterprise accounts




- Build strong client relationships as a trusted advisor
- Handle individual customer needs and resolve conflicts
- Identify growth opportunities within the existing accounts
- Work cross-functionally to deliver client excellence Requirements:
- Experience in customer success or technical consulting
- Hands-on selling and exceptional service skills
- Knowledge of CRM and project management tools
- Proven success in scaling account management programs
- Strong communication and negotiation abilities Bring your expertise and passion for AI to shape the future for STAN's clients.

📌 Senior Customer Success Manager at STAN (Toronto)
🏢 STAN AI
📍 Toronto