Elevate high-value customer relationships as Hootsuite’s Senior Customer Success Manager in a bilingual (French/English) role. Leverage your robust expertise in social media for impactful client success. In this 12-month contract role, you will be responsible for nurturing relationships with Fortune 1000-sized businesses.

You'll guide these clients in achieving their goals within social media, ensuring optimal use of Hootsuite’s products. Your proactive communication and team-oriented efforts will help deepen customer engagement and account strategies. Key Responsibilities:

- Lead relationship management for high-value customers
- Ensure successful customer onboarding processes
- Provide strategic insights on product usage and social media
- Conduct success reviews and value workshops
- Drive account expansion strategies with the team Requirements:
- Extensive experience in customer-facing account management
- Thorough knowledge of SaaS and social media demands
- Excellent communication and collaboration skills
- Results-driven with strong influence abilities
- Commitment to continuous learning and adaptation Utilize your skills in a dynamic environment to enhance client success and retention at Hootsuite.

📌 Senior Customer Success Manager at Hootsuite (Calgary)
🏢 Hootsuite
📍 Calgary