Transform customer service management with EDC as a Senior Developer focused on ServiceNow CSM solutions. This hybrid role encourages effective collaboration to deliver impactful digital experiences. You will play a pivotal role in enhancing EDC's capabilities within the Digital & Technology Solutions group.

With over 5 years of experience in ServiceNow, you will lead CSM developments and engage stakeholders to ensure seamless operations. Contribute to a culture of empowerment and continuous improvement in a diverse environment. Key Responsibilities:

- Create and maintain scalable ServiceNow CSM solutions
- Lead case model designs and workflow implementations
- Ensure compliance with platform governance and security standards
- Mentor teams in reusable development patterns and best practices
- Support integrations with enterprise systems and tools Requirements:
- Degree in Computer Science, IT, or related discipline
- 7+ years of software engineering experience
- 5+ years specifically with ServiceNow CSM
- Familiarity with agile methodologies and large-scale projects
- Robust troubleshooting and analytical skills Make a significant impact by shaping the future of customer service solutions at EDC.

📌 Senior Developer for ServiceNow at EDC (Calgary)
🏢 Export Development Canada
📍 Calgary