Drive operational excellence in Managed Services with Dayforce in a senior leadership role. Focus on enhancing customer satisfaction and developing high-performing teams. In this pivotal Senior Director role, you will lead Dayforce's Managed Services organization, managing operations like Payroll and Customer Support across global teams.

Your leadership will impact operational governance and continuous improvement initiatives, delivering exceptional results while simplifying processes and leveraging AI technology. Collaboration across teams will be vital as you innovate and drive superb customer experiences across regions. Key Responsibilities:

- Lead Customer Onboarding, Payroll Operations, and Compliance
- Execute long-term strategies for operational scalability




- Foster consultative customer relationships and solutions
- Influence enterprise decisions through data insights
- Develop annual plans and operational metrics Requirements:
- 10+ years in service or operations leadership
- Proven record of driving process re-engineering
- Experience with geographically dispersed teams
- Solid skills in financial and capacity planning
- Strategic thinking with a customer focus Transform Dayforce’s Managed Services and shape positive customer and employee experiences through innovative solutions.

📌 Senior Director of Managed Services at Dayforce (Toronto)
🏢 Socket.dev
📍 Toronto