Senior Manager, Technology Services (Secret Clearance, 12+ years of experience) to lead digital transformation and modernization using Microsoft 365, Azure, ITIL, and DevOps/CI/CD practices

Our client is seeking a Senior Manager, Technology Services (Secret Clearance, 12+ years of experience) to lead digital transformation and modernization using Microsoft 365, Azure, ITIL, and DevOps/CI/CD practices

Join a technology modernization initiative focused on strengthening enterprise platforms, cybersecurity, and service delivery within a service-focused organization. This role oversees cloud platforms, enterprise applications, product lifecycle management, and Service Desk operations while partnering with business leaders and the PMO to optimize technology investments. The position provides leadership across software development lifecycle initiatives, infrastructure modernization, and cybersecurity compliance activities.

The environment combines operational oversight, product management, and modernization initiatives supporting enterprise-wide technology services.

Must Haves

- 12+ years in IT management leading multidisciplinary teams supporting digital transformation and modernization initiatives
- 5+ years in a Product Manager role leading SDLC for customer-facing products
- Microsoft 365, Azure, SaaS tools, and ITIL-based service management
- NIST, CIS Controls, Agile frameworks, and DevOps/CI/CD practices
- Undergraduate degree in Computer Science, IT, Software Engineering, or equivalent combination of education and experience

Nice to Have
- ITIL certification such as ITIL Practice Manager
- Cloud certification in Azure, AWS, or Google Cloud
- Skilled security certification such as CISSP or CISM
- Experience managing vendors, projects,



and service delivery outcomes
- French language capability

Responsibilities
- Lead and manage a multidisciplinary Technology Services team
- Oversee the lifecycle, integration, and optimization of enterprise applications
- Own end-to-end product lifecycle management for internally developed and customized software
- Advance cloud and infrastructure modernization initiatives across Microsoft 365, Azure, and SaaS environments
- Implement and mature ITIL-based service management practices
- Ensure compliance with cybersecurity frameworks and privacy legislation
- Oversee vendor and partner relationships, including contract performance and compliance

Our client is seeking a Senior Manager, Technology Services (Secret Clearance, 12+ years of experience) to lead digital transformation and modernization using Microsoft 365, Azure, ITIL, and DevOps/CI/CD practices

Join a technology modernization initiative focused on strengthening enterprise platforms, cybersecurity, and service delivery within a service-focused organization. This role oversees cloud platforms, enterprise applications, product lifecycle management, and Service Desk operations while partnering with business leaders and the PMO to optimize technology investments. The position provides leadership across software development lifecycle initiatives, infrastructure modernization,



and cybersecurity compliance activities.

The environment combines operational oversight, product management, and modernization initiatives supporting enterprise-wide technology services.

Permanent, Ottawa, Onsite, Working Hours: EST

Must Haves

- 12+ years in IT management leading multidisciplinary teams supporting digital transformation and modernization initiatives
- 5+ years in a Product Manager role leading SDLC for customer-facing products
- Microsoft 365, Azure, SaaS tools, and ITIL-based service management
- NIST, CIS Controls, Agile frameworks, and DevOps/CI/CD practices
- Undergraduate degree in Computer Science, IT, Software Engineering, or equivalent combination of education and experience

Nice to Have
- ITIL certification such as ITIL Practice Manager
- Cloud certification in Azure, AWS, or Google Cloud
- Professional security certification such as CISSP or CISM
- Experience managing vendors, projects, and service delivery outcomes
- French language capability

Responsibilities
- Lead and manage a multidisciplinary Technology Services team
- Oversee the lifecycle, integration, and optimization of enterprise applications
- Own end-to-end product lifecycle management for internally developed and customized software
- Advance cloud and infrastructure modernization initiatives across Microsoft 365, Azure, and SaaS environments
- Implement and mature ITIL-based service management practices
- Ensure compliance with cybersecurity frameworks and privacy legislation
- Oversee vendor and partner relationships, including contract performance and compliance

Disclaimer:

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

📌 Senior Manager, Technology Services (Secret Clearance, 12+ years of experience) to lead digital transformation and modernization using Microsoft 365, Azure, ITIL, and DevOps/CI/CD practices (Ottawa)
🏢 S.i. Systems
📍 Ottawa