Division: IGM Corporate Operations Location: Winnipeg IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Founded in 1926, IG Wealth Management is a key part of IGM's business model, providing comprehensive wealth management services to Canadian financial advisors and their clients.

With a vision to inspire financial confidence, IG Wealth Management is recognized as one of Manitoba’s Top Employers, Canada’s Top 100 Employers, and Best Diversity Employers, aiming to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive workplace.

Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues!

Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

The Role As a Senior Specialist within IGM’s Real Estate and Facilities Operations team, you will be responsible for ensuring the smooth operation and maintenance of IGM’s a subset of our 115 corporate and branch offices across Canada. You will manage work order systems, coordinate with property managers and vendors, support incident resolution, and deliver exceptional client service to internal stakeholders.

This position is expected to take ownership of assigned work, prioritize competing service requests, identify issues requiring follow-up, and escalate urgent or unresolved matters with transparent facts and status updates

This role requires an organized and adaptable candidate who thrives in a dynamic workplace, communicates effectively across business lines, and supports a variety of operational initiatives, processes, and procedures. This role is based fully on-site and requires attendance in the office five days per week to support operational collaboration and service delivery.

Key Responsibilities

- Client service: Serve as the primary point of contact for facility-related inquiries and issues across a national office portfolio. Deliver timely, skilled support to internal clients across Canada, coordinate responses with key partners, ensure consistent service delivery across assigned locations.
- Workflow management: Monitor and manage ticket queues and incoming work from multiple sources, ensuring timely triage, prioritization, response, and resolution of facility-related requests and incidents. Escalate critical issues as required, follow established service level agreements, and provide clear, proactive updates to leadership and stakeholders throughout resolution.
- Vendor coordination: Coordinate with external vendors, property managers, and service providers to support maintenance, repairs, and operational requirements. Ensure services are delivered in accordance with company standards, timelines, and business needs.
- Financial administration: Support the procurement of products and services,



purchase order processes, and invoice validation and approvals to ensure accurate billing, timely processing, and alignment with approved scope of work.
- Process improvement: Identify recurring issues and workflow gaps, and support practical process improvements that enhance operational efficiency, service consistency, and client experience. Document, maintain, and update processes in a timely manner to support consistent service delivery.
- Stakeholder collaboration: Build and maintain strong working relationships with internal business partners, service providers, other business units, and cross-functional teams to support issue resolution, operational planning, and a high standard of client service.

Duties

- Coordinate maintenance, repair, and service requests with landlords, property managers, security, and contractors (e.g., HVAC, plumbing, electrical, cleaning, and break/fixes) ensuring a timely resolution and clear follow-up.
- Coordinate scheduled preventative maintenance activities and conduct periodic facility walkthroughs to proactively identify deficiencies, repair requirements, and maintenance needs, ensuring appropriate follow-up with landlords, property managers, vendors, and internal stakeholders.
- Manage work orders and service requests by tracking progress, prioritizing issues, updating stakeholders in a timely manner, and ensuring requests are completed accurately within service level expectations.
- Support small scale moves, additions, changes, and operational projects by coordinating vendors, schedules, and stakeholders across assigned locations.
- Support Corporate Campus programs and onsite operational activities, including town halls, parking coordination, events, and related stakeholder requirements.
- Monitor operational and facility related incidents, escalate critical issues as required, and provide timely status updates to leadership and affected stakeholders.
- Support the procurement of products and services, including purchase order administration and invoice validation, to ensure accurate processing and alignment with approved work.
- Identify recurring issues and workflow gaps, and support updates to processes or procedures that enhance efficiency, consistency, and client service.
- Document and maintain standard operating procedures to support consistent service delivery.
- Collaborate with internal partners and external service providers to resolve issues, coordinate operational needs, and maintain a high standard of support across the office portfolio.

Competencies

- Strong organizational skills, with the ability to work effectively in a fast-paced operational environment, manage multiple and shifting priorities, adapt to changing demands, and maintain a high level of accuracy and attention to detail.
- Demonstrated problem solving skills, with the ability to assess issues, identify practical solutions, and escalate when appropriate.
- Clear professional communication skills,



with the ability to provide timely updates and work effectively with internal partners, vendors, and service providers.
- Strong client service orientation, with a commitment to responsive, professional, and solution focused support.
- Proven ability to collaborate across business lines and build effective working relationships with diverse stakeholders.
- Self-motivated and accountable, with strong follow through and the ability to work independently in a fast-paced operational environment.

Qualifications

- Experience: Minimum of 3-5 years of experience in facilities management or a related operational field such as property management, or client services operations. Experience with work order management systems and incident management is required. Experience supporting vendors, small projects, or commercial lease interpretation is considered an asset.
- Language: Bilingualism in English and French is an asset.
- Certifications: C.E.T, RPA, FMA, FMP, CFM or equivalent designations are considered an asset.
- Technical proficiency: Proficient in Microsoft 365 applications, including Excel, PowerPoint, Co-Pilot and SharePoint. Experience with work order and property management ticketing systems, such as ServiceNow, as well as security management systems such as Genetec, desk reservation systems, and AI-enabled productivity tools to support workflow management, and process improvement is considered an asset.

The expected annual base salary range for this role is $65,000 - $82,000, which is determined based on skills, knowledge and experience and geographic location.

Benefits

- INCLUSIVE CULTURE AND DIVERSITY: living our core values: Be a Team, Be Accountable, Be Better, engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest, identity, or background).

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas. IG is an accessible employer committed to providing a barrier- free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to https://www.ig.ca/en/careers Artificial Intelligence in Recruitment: As part of our Talent Acquisition process, we may use artificial intelligence and automated tools to support activities such as candidate sourcing, application review, and interview scheduling. These tools support the recruitment process; all hiring decisions are made by people.

We thank all applicants for their interest in IG Wealth Management; however, only those candidates selected for an interview will be contacted.

Please apply before September 25 2026.

📌 Senior Specialist Real Estate Operations (Manitoba)
🏢 IG Wealth Management
📍 Manitoba