We are seeking an experienced Senior Technical Lead – Atlassian Guard to lead the administration, security operations, governance, and technical support of Atlassian Cloud environments within an enterprise technology organization.

The successful candidate will have strong hands-on expertise in Atlassian Guard, Atlassian Administration, Jira, Confluence, identity and access management, SaaS security, audit monitoring, and data protection controls. This role will work closely with customer stakeholders, security teams, service owners, Atlassian administrators, and technical support teams to establish and maintain a secure, governed, and operationally reliable Atlassian Cloud environment.

Key Responsibilities

- Lead the day-to-day technical delivery, administration, and operational support of Atlassian Guard and related Atlassian Cloud security capabilities.
- Administer organization-level security policies covering authentication, user security, external users, API token governance, data security, audit logging, and security monitoring.
- Define, implement, and maintain identity and access management (IAM) controls, including SSO, SAML, SCIM, user provisioning, managed accounts, groups, authentication policies, and external collaborator controls.
- Configure and maintain data security controls across Jira, Confluence, and other Atlassian Cloud applications, including data classification, public-link restrictions, export controls, third-party application access, and data-sharing governance.
- Monitor audit logs, administrative activity, user activity, alerts, and security events, coordinating investigation and remediation with security and platform teams.
- Support threat detection, sensitive data detection, data loss prevention, redaction/remediation workflows, and security alert triage where Atlassian Guard Premium capabilities are applicable.
- Coordinate integrations between Atlassian Cloud and enterprise platforms, including SIEM, ITSM, identity providers, monitoring solutions, APIs, webhooks, and reporting platforms.
- Lead incident, service request, problem, change, and release activities related to Atlassian Guard configuration, security policies, and operational support.
- Collaborate with customer stakeholders, security teams, service owners,



and platform administrators to establish effective security and governance practices.
- Provide technical guidance and mentorship to developers, administrators, and support analysts on Atlassian Cloud security and governance best practices.
- Develop and maintain technical documentation, including solution designs, SOPs, runbooks, governance standards, RCA documents, audit evidence, release documentation, and knowledge articles.
- Identify and implement continuous improvement opportunities to strengthen the Atlassian security posture, improve access governance, and reduce operational risk.

Required Qualifications & Experience
- 10–15 years of IT experience, with strong experience in Atlassian Cloud administration, security operations, identity governance, or SaaS application security.
- Solid hands-on experience with Atlassian Guard, Atlassian Administration, Jira, Confluence, and Atlassian Cloud organization-level administration.
- Solid understanding of enterprise identity and access management concepts, including:
- SSO
- SAML
- SCIM
- User provisioning
- Managed accounts
- Groups and authentication policies
- External-user governance
- Experience with audit logging, security monitoring, access reviews, API token governance, user lifecycle management, and administrative reporting.
- Experience supporting data protection capabilities such as DLP, data classification, public sharing controls, export restrictions, and third-party application governance.
- Experience with threat detection, sensitive-data alerts, security incident triage, remediation workflows, SIEM integration, or security operations processes is preferred.
- Knowledge of the broader Atlassian ecosystem, including Jira Software, Jira Service Management, Confluence, Bitbucket, and Marketplace application governance.
- Experience with ITIL-based incident, service request, problem, change, release,



and knowledge management processes.
- Experience working within managed-services, enterprise security, SaaS governance, compliance, or regulated environments is preferred.
- Demonstrated ability to lead technical teams, coordinate escalations, perform peer reviews, and deliver work within agreed SLAs.
- Excellent communication and stakeholder-management skills.

Technical Skills :

Atlassian & SaaS

- Atlassian Guard
- Atlassian Administration
- Atlassian Cloud
- Jira
- Confluence
- Bitbucket
- Jira Service Management
- SaaS governance

Identity & Access Management

- SSO
- SAML
- SCIM
- User provisioning
- Managed accounts
- Groups
- Authentication policies
- Role-based access control
- Least-privilege controls
- User lifecycle management
- Service-account governance
- API token governance
- Access reviews

Security & Data Protection

- Data security policies
- Data Loss Prevention (DLP)
- Data classification
- Public-link and sharing controls
- Export restrictions
- Third-party application access controls
- Audit logs
- Security monitoring
- Threat detection
- Sensitive-data detection
- Alert triage
- Security incident response coordination
- Redaction and remediation workflows

Enterprise Integration & Operations

- SIEM/SOC integrations
- Identity-provider integrations
- ServiceNow / Jira Service Management
- APIs and webhooks
- Enterprise reporting platforms
- ITIL
- Change and release management
- Operational dashboards
- SOPs and runbooks
- RCA and knowledge management

Preferred Qualifications

- Experience supporting large-scale enterprise or regulated environments.
- Exposure to utility-sector or highly governed technology environments.
- Understanding of Zero Trust, data protection, privacy, compliance, and enterprise cloud-security practices.
- Experience working collaboratively across security, infrastructure, application, service-management, and platform teams.

Key Competencies

- Technical Leadership
- Atlassian Cloud Security
- Identity & Access Governance
- SaaS Security & Governance
- Enterprise Stakeholder Management
- Security Operations
- Incident & Problem Management
- Risk & Compliance
- Continuous Improvement
- Technical Documentation

📌 Senior Technical Lead – Atlassian Guard (Vancouver)
🏢 N2P Systems
📍 Vancouver