Service Coordinator/Dispatcher

6 Month Contract- Potential to PERM

Mississauga- ONSITE

$20-$25 Hourly

Key Responsibilities

- Receive, prioritize, and track incoming service requests.
- Dispatch technicians based on urgency, location, availability, and required skill set.
- Coordinate technician schedules and communicate changes as required.
- Manage preventative maintenance programs and ensure work is completed within target timelines.
- Keep customers informed of the status and progress of service calls.
- Respond to customer inquiries and assist in resolving service-related concerns.
- Prepare, send, and track service quotations, ensuring accuracy and timely follow-up.
- Manage customer service portals, including acknowledging calls, updating statuses, and following up on outstanding work.
- Review, price, and process completed work orders for billing.
- Prepare invoices in QuickBooks and assist with accounts receivable follow-up.
- Monitor and track service project costs.
- Reconcile technician work orders against timesheets.
- Maintain accurate and complete electronic and paper records.
- Provide administrative support and backup assistance to the Operations Manager and Service Manager.

Qualifications & Skills

- Strong organizational skills with a high level of attention to detail.
- Excellent verbal and written communication skills.
- Professional, courteous, and customer-focused approach.




- Ability to remain organized and make sound decisions in a fast-paced environment.
- Strong time management skills with the ability to prioritize multiple tasks and meet deadlines.
- Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
- Team-oriented with a willingness to learn and take initiative.
- Previous dispatch, service coordination, or administrative experience is preferred.
- Experience in refrigeration, HVAC, construction, or a related mechanical trade is considered an asset.
- Experience with QuickBooks and customer service portals is considered an asset.

What You'll Get in Return : You will have the opportunity to work with a talented team of professionals in a dynamic and supportive environment. Client is offering competitive compensation, professional development opportunities, and the chance to make a significant impact on our clients' success.

What You Need to Do Now:

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a recent position, please contact us for a confidential discussion on your career.

This posting is for an existing vacancy with the organization.

AI may be used to screen, assess or select applicants for the position.

📌 Service Coordinator (Mississauga)
🏢 Hays
📍 Mississauga