Job Title: ServiceNow Solution Architect with CTA certified

Location: Remote in USA or CANADA

Duration: 3 months contract with strong possiblity of experience

Pay Range: $110/hr $120/hr

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

We are seeking a ServiceNow Solution Architect to join our energetic team. The ideal candidate will have strong experience in ServiceNow architecture, AI/GenAI integrations, and enterprise platform delivery and a proven ability to design, lead, and deliver scalable ServiceNow solutions across ITSM, ITOM, ITAM, CSM, SPM, and HRSD .

Responsibilities:

- Lead end-to-end ServiceNow solution architecture and technical design across enterprise programs.
- Drive ITSM, ITOM, ITAM, CSM, SPM, and HRSD implementations with a focus on best practices and governance.
- Define and implement AI/GenAI use cases, including Now Assist skills, domain prompts, and agentic workflows.
- Architect secure integrations, including MCP servers, REST APIs, and external AI model connectivity.
- Collaborate with stakeholders and external customers to capture requirements and translate them into solutions.
- Guide Agile delivery teams, provide technical leadership,



and ensure quality through reviews and standards.
- Enable AI-driven actions in ServiceNow Workspaces, Portals, Flow Designer, Integration Hub, and custom apps.

Required Skills & Qualifications:

- Minimum 10 years as a Solution Architect with emphasis on technical analysis, solution design, and enterprise architecture.
- Minimum 5 years consulting with external customers and executive stakeholders.
- Hands-on delivery of 4–5 ServiceNow ITSM implementations and 3–5 ITOM implementations, including Discovery, Event Management, and Service Mapping.
- Experience with ITAM, including SAM and HAM implementations.
- Working knowledge of HRSD, CSM, FSM, and SPM.
- Strong ServiceNow platform expertise; certifications are desirable.
- 2+ years in AI, LLM, and/or Generative AI with ServiceNow AI/ML capabilities.
- Experience designing Now Assist skills, domain-specific prompts, and RAG-based solutions.
- Proven ability to build AI agents and agentic workflows with orchestration, guardrails, and multi-step automation.
- Experience architecting MCP servers to securely expose ServiceNow data, workflows, and APIs to external AI models.
- Hands-on experience building Claude skills and connectors for AI-driven actions such as record creation, case triage, and data retrieval.
- Proficiency in JavaScript/TypeScript and Python; solid understanding of REST APIs, authentication/authorization, databases, and system design.

Preferred Skills:

- ServiceNow CTA/CMA certification.
- Delivery experience in Agile environments and scaled frameworks.

📌 ServiceNow Solution Architect - CTA certified (Canada)
🏢 BCforward
📍 Canada