Job Title

Customer Service & Social Media Coordinator

Job Overview:

We are looking for a reliable, friendly, and organized Customer Service & Social Media Coordinator to join our cleaning company.

The successful candidate will communicate directly with customers, schedule cleaning appointments, collect and organize customer information, manage house addresses and locations, and maintain our social media pages.

This position is ideal for someone who is confident speaking with customers, organized, professional, and comfortable using social media and computer systems.

Job Duties:

Communicate with customers by phone, text, and social media.

Respond to customer questions and inquiries in a professional and friendly manner.

Discuss cleaning services with customers and help turn inquiries into bookings.

Schedule and confirm cleaning appointments.

Collect customer information, including names, phone numbers, addresses, and cleaning details.

Enter and update customer information accurately in our system.

Organize house addresses, locations, appointments, and customer records.

Follow up with customers before and after appointments.

Handle customer requests, concerns, and scheduling changes.

Manage and monitor social media accounts.

Create and post Instagram and Facebook Stories and Posts.





Keep social media pages active and engaging.

Promote cleaning services, special offers, and company updates.

Help attract new customers through social media and customer communication.

Coordinate with the cleaning team to make sure appointments and customer details are clear and accurate.

Required Skills:

Fluent English communication skills.

Excellent customer service and communication skills.

Confident speaking with customers and answering questions.

Strong organization and attention to detail.

Ability to manage multiple appointments and customer requests.

Comfortable using computers, phones, and online systems.

Basic knowledge of Instagram and Facebook.

Ability to create and post Stories and social media content.

Strong problem-solving skills.

Professional, friendly, and positive attitude.

Ability to work independently and as part of a team.

Previous customer service, sales, office administration, or social media experience is an asset.

Languages:

Fluent English Required

Pay: From $18.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits

- Company events
- Versatile schedule
- On-site parking

Work Location: In person

📌 Social Media & Customer Service Representative (Mississauga)
🏢 ADAM N Custom Painting
📍 Mississauga