Overview

We are looking for a motivated, organized, and relationship-driven Sr. Customer Success Representative (CSR) to support our growing healthcare and digital media business. This role works closely with clients, agencies, sales, and internal operations teams to ensure campaigns are successfully planned, launched, delivered, and optimized.

The ideal candidate is seasoned skilled, comfortable managing multiple client relationships, working with data and Excel, solving problems independently, and identifying opportunities to grow existing accounts.

Key Responsibilities

- Manage day-to-day client relationships and serve as a primary point of contact for campaign needs, questions, and deliverables.
- Coordinate with internal sales, operations, ad operations, and leadership teams to ensure campaigns launch and deliver according to client expectations.
- Build and maintain revenue-producing relationships with healthcare clients, including pharmaceutical companies, hospitals, medical device companies, health insurers, and media agencies.
- Complete and submit RFP proposals accurately and on time, including Excel and PowerPoint deliverables as needed.
- Monitor campaign performance and prepare client-facing reports, presentations, and performance updates using our internal digital platforms.
- Participate in occasional U.S. business travel as required.

Experience

- 3+ years of proven experience in Customer Success, Account Management, Client Services or a similar client facing role.
- Seasoned professional presence with strong judgement, maturity, accountability, and the confidence to independently manage senior-level client relationships.




- Strong knowledge of Microsoft Excel and Microsoft Office.
- Strong verbal, written, and presentation skills.
- Ability to manage competing priorities and meet deadlines.
- Self-motivated, dependable, and comfortable working independently.
- Willingness and ability to travel to the U.S. when required.

What You Will Get From This Role?

- Healthcare Media Experience: Gain hands-on experience working in healthcare media with leading pharmaceutical, healthcare, and agency clients.
- Competitive Compensation: Receive a competitive salary aligned with industry standards and your experience.
- U.S. Travel Opportunities: Opportunities to travel to the U.S., attend client meetings, meet new people, and build valuable professional relationships.
- Collaborative Team: Work alongside an experienced, supportive team where you can learn, grow, and develop your skills.
- Career Growth: Build valuable experience across client management, digital media, healthcare marketing, sales, and campaign strategy.

Pay: $55,000.00-$65,000.00 per year

Benefits

- Casual dress
- Extended health care

Ability to commute/relocate:
- North York, ON M3B 1Z3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Are you legally able and willing to travel to the United States for business purposes when required?
- Are you comfortable working from our office Monday - Friday?
- Are you currently located within 30 mins commute of our office?

Education:
- Bachelor's Degree (preferred)

Experience:
- Customer service: 3 years (preferred)
- Microsoft Excel: 3 years (preferred)

Language:
- English (preferred)

Work Location: In person

📌 Sr. Customer Success Representative (North York)
🏢 SalesSpider Media
📍 North York