About the Position The Systems & Network Administrator reports directly to the IT Manager and is responsible for supporting IT operations across head office and store locations, covering end-user support, IT asset management, identity and account administration, network infrastructure, and server environments.

What You'll Be Responsible For

End-User Systems & Support

- Install, upgrade, and maintain end-user hardware and software to ensure reliable day-to-day operation.
- Troubleshoot hardware and software issues by running diagnostics, prioritizing business impact, and documenting problems and resolutions.
- Act as liaison between internal users, software service providers, and hardware contractors.

IT Asset Management

- Maintain the IT hardware asset inventory across head office and stores, including computers, POS terminals, printers, mobile devices, and network equipment.
- Operate and maintain asset discovery and inventory tooling (OCS Inventory NG) to keep hardware and software records accurate and current.
- Track asset lifecycle — procurement, deployment, assignment, transfer between sites, warranty status, and secure decommissioning/disposal.
- Monitor software licence usage and maintain compliance records.

Identity & Access Management

- Administer user accounts across Microsoft 365 / Entra ID (Azure AD), ERP, and CRM — including onboarding, offboarding, group membership, licensing, and permissions.
- Enforce account protection standards such as MFA and conditional access; monitor compromised accounts and respond to security incidents.
- Manage customer account records in the CRM.

Email & Collaboration

- Administer Exchange Online, SharePoint, and OneDrive, including mailbox provisioning, shared mailboxes, distribution lists, storage,



and sharing permissions.
- Configure and maintain anti-phishing, anti-spam, and email protection policies.

Network Infrastructure

- Maintain network infrastructure at head office and all store locations, including switching, VLANs, and structured cabling.
- Configure and maintain Fortinet firewalls, including firewall policies, VPN tunnels, and site-to-site connectivity.
- Manage Meraki wireless access points and monitor network performance across sites.
- Coordinate with ISPs on circuit provisioning, outages, and escalations.

Servers & Infrastructure

- Set up, maintain, and monitor cloud and on-premises servers running Windows Server and Linux.
- Administer VMware virtualization hosts and virtual machines.
- Manage backup and recovery infrastructure, including Synology NAS devices; verify backup integrity and test restores.
- Maintain the security posture of server and network environments, including patching and vulnerability remediation.

Documentation & Data

- Document technical specifications, configurations, and procedures to support planning and implementation of new or upgraded IT infrastructure.
- Monitor system data and coordinate with responsible departments to maintain data integrity.

Skills and Abilities

- College diploma or university degree in Computer Science, Management Information Systems, or a related field.




- Hands-on experience with Windows Server, Linux, and virtualization (VMware or equivalent).
- Working knowledge of firewalls, routing, switching, VLANs, VPN, and wireless networking.
- Experience administering Microsoft 365 / Entra ID and related services (Exchange, SharePoint, OneDrive, Teams).
- Experience with IT assets or inventory management tooling (OCS Inventory NG, Snipe-IT, Lansweeper, or similar).
- Excellent written and verbal communication skills.
- Resourcefulness and problem-solving aptitude; able to grasp new concepts quickly.
- Detail oriented, with robust documentation habits.

Other Requirements

- Valid BC driver's licence and access to a vehicle; regular travel to store locations required.
- Occasional after-hours or weekend work for maintenance windows and outages.

Assets

- Experience with Fortinet and Meraki platforms.
- Experience supporting retail environments and POS/ERP systems.
- Experience with software licence management and compliance tracking.
- Certifications such as Microsoft (MS-102, AZ-104), Fortinet NSE, CompTIA Network+/Security+.
- Proficiency in Mandarin or Cantonese in addition to English.

Applicants with a portfolio are encouraged to submit it with their application. We thank all applicants in advance; however, we will only contact the candidates whose qualifications match closely to the job requirements.

Pay: From $55,000.00 per year

Benefits

- Dental care
- Extended health care
- Life insurance
- Store discount
- Vision care

Experience:
- Technical support: 1 year (required)

Language:
- Mandarin (required)
- Cantonese (required)

Licence/Certification:
- Driving Licence (required)

Work Location: In person

📌 Systems & Network Administrator (Burnaby)
🏢 Sungiven Foods Canada
📍 Burnaby