Enhance customer service at CPA Canada as a Senior Specialist in CX Operations and Enablement. Focus on digital enhancements and measurable improvements in customer support.

This hands-on role targets the modernization of CPA Canada’s customer service experience. You will identify service pain points and customer needs to streamline processes and improve self-service options. The role also involves collaborating across departments to deliver actionable solutions that enhance customer satisfaction and operational efficiency.

Key Responsibilities:



• Develop reporting and insights for customer demand and service performance • Identify digital opportunities to improve service efficiency • Document business requirements and current-future processes • Enhance self-service and automation capabilities for better CX • Partner with teams to implement and measure digital solutions

Requirements: • Minimum 5 years in customer operations or process improvement • Experience in analytics and reporting for customer insights • Knowledge of automation and digital service delivery concepts • Solid problem-solving and stakeholder management skills • Proficiency with CRMs and data visualization tools

Make impactful changes in customer experience by leveraging your skills in operational enhancements and customer-centric initiatives. #J-18808-Ljbffr

📌 Customer Experience Operations Specialist (Winnipeg)
🏢 Chartered Professional Accountants of Canada (CPA Canada)
📍 Winnipeg