Deliver exceptional support as a Level 1 Service Desk Administrator at Convergence Networks in Ottawa. Engage with customers to resolve IT requests through various channels with a focus on technical troubleshooting.

In this rapid-paced role, Convergence Networks is looking for a personable Service Desk Administrator with strong empathy and IT skills. You'll handle high volumes of inbound calls and tickets, providing solutions ranging from network to workstation issues. This entry-level position offers opportunities to grow and advance within the organization while ensuring high customer satisfaction.

Key Responsibilities:



• Respond to high volume inbound requests from clients • Perform initial troubleshooting on help desk tickets • Resolve customer issues at first contact or escalate as needed • Maintain accurate records of communication and resolutions • Provide follow-up assistance to ensure customer satisfaction

Requirements: • High school diploma or equivalent • 2+ years of relevant experience in IT support • Familiarity with Active Directory and Windows OS • Excellent troubleshooting skills with hardware and software • Ability to handle stressful situations effectively

Bring your technical prowess and problem-solving abilities to Convergence Networks, enhancing client support in Ottawa. #J-18808-Ljbffr

📌 Level 1 Service Desk Administrator Ottawa (Montreal)
🏢 Convergence Networks
📍 Montreal