Salary Range: $70,000.00 To $75,000.00 Annually

Program Implementation Manager NuVista Mental Health Full Time – Shared Services – Growth and Development (Remote)

Reports to: Director of Clinical Program Development

About NuVista NuVista Mental Health is a national network of mental health clinics serving communities across Canada. With locations from coast to coast and a growing portfolio of specialized sub-brands, NuVista is committed to accessible, evidence-based, and patient-centred care.

The Opportunity The

Program Implementation Manager

drives the implementation and launch of clinical growth initiatives by turning ideas into clear plans, practical tools, and scalable processes .

Working across multiple projects and teams, this role owns day-to-day execution, keeps work organized and moving, manages priorities and timelines, anticipates risks and dependencies, and drives initiatives from planning through implementation and launch .

This role is responsible for:

Program Execution and Delivery

Implementation Materials and Documentation Process Design and Continuous Improvement Risk, Dependency, and Change Management Cross-Functional Collaboration and Launch Readiness Key Responsibilities Program Execution and Delivery

Develop and maintain project plans, timelines, action logs, and implementation roadmaps

Track deliverables, owners, dependencies, and deadlines across concurrent initiatives

Drive follow-up and next steps to keep work moving and close outstanding items

Turn broad goals into clear actions and practical deliverables

Research and synthesize information to support program design and implementation decisions

Provide concise progress updates, including accomplishments, risks, decisions, and next steps

Implementation Materials and Documentation

Create and maintain SOPs, process maps, manuals, templates, checklists, and readiness materials

Draft internal announcements, briefing notes, training resources,



and launch communications

Translate clinical and operational input into clear workflows and user-friendly materials

Support organized documentation practices, including version control and source-of-truth files

Produce accurate, thoughtful materials that are ready for stakeholder review or use

Process Design and Continuous Improvement

Review workflows to identify gaps, duplication, bottlenecks, and unclear ownership

Design practical, scalable processes that support consistent implementation and operations

Use project management, workflow, documentation, and collaboration tools to improve visibility

Recommend efficiencies, templates, automation opportunities, and system improvements

Use feedback and implementation learnings to refine processes and materials

Risk, Dependency, and Change Management

Identify dependencies, resource needs, gaps, and risks early

Bring forward solutions and recommendations when issues arise

Know when input, clarification, or decisions are needed to keep work moving

Adapt plans and deliverables quickly when scope or direction changes

Escalate material issues with clear context, options, and recommended next steps

Cross-Functional Collaboration and Launch Readiness

Coordinate deliverables across Clinical Growth & Development, Operations, Marketing, HR, Finance, IT, and clinical leaders

Support working sessions, capture decisions and actions, and ensure follow-through

Confirm launch readiness across documentation, training, communications, workflows, and operational handoff





Support launch and early stabilization by resolving issues and updating materials as needed

Build confidence that assigned work is organized, owned, and moving forward

Qualifications

Post-secondary education in business, project management, operations, healthcare administration, communications, or a related field; equivalent experience considered

5+ years of experience in corporate project implementation, program delivery, operations, process improvement, or a related execution-focused role

Experience owning and executing complex, cross-functional initiatives from planning through implementation and launch

Experience creating SOPs, workflows, manuals, templates, process maps, presentations, implementation plans, and internal communications

Strong ability to design workflows, build repeatable processes, and identify practical efficiencies

Proficiency with Microsoft 365 and project management, workflow, documentation, and collaboration tools

Exceptional writing, editing, organization, research, critical thinking, and attention to detail

Able to manage multiple priorities, exercise sound judgment, anticipate what is needed next, and work independently in a changing environment

Core Competencies

Communication

: Communicates clearly and effectively; strong presentation and active listening skills.

Decision Making

: Makes informed, timely decisions and seeks input when appropriate.

Project Management

: Effectively monitors project progress and ensures accountability for outcomes.

Problem Solving

: Analyzes issues thoroughly and develops effective solutions.

Adaptability

: Adjusts effectively to change and embraces current ideas and responsibilities.

Quality Focus

: Produces accurate work and proactively identifies opportunities for improvement.

Initiative

: Proactively identifies opportunities and follows through to completion.

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📌 Program Implementation Manager (Winnipeg)
🏢 NUVISTA Mental Health
📍 Winnipeg