Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and we are among the top performing and fastest growing companies in the world. This position is open only to visa-independent candidates and will not support visa sponsorship now or in the future. Location: Toronto, ON OR Remote Employment Type: Full-TimeDomain: Insurance ACE Certified Guidewire Business Analyst (Claim Center) Job Summary Business Analyst for ISG with extensive experience in Guidewire platform and insurance solutions responsible for gathering requirements driving end to end business analysis and optimizing policy billing and claims workflows in a hybrid work model. The role ensures alignment between stakeholder expectations and digital portal capabilities while improving operational efficiency and customer outcomes across insurance processes. Responsibilities Lead comprehensive requirements gathering sessions with business stakeholders to translate complex insurance operations into transparent functional specifications that align with ISG objectives and deliver measurable process improvements across policy billing and claims workflows. Drive structured business analysis using Jira and related tools to document user stories acceptance criteria and functional designs that support seamless implementation across Guidewire PolicyCenter BillingCenter and ClaimCenter applications.



Coordinate end to end solution validation by mapping current state and target state processes ensuring that Guidewire Ins Suite Fundamental capabilities are leveraged effectively to reduce manual work and enhance data consistency. Collaborate closely with cross functional teams including product owners architects and quality analysts to refine functional requirements and ensure that Guidewire digital portal features deliver intuitive and efficient customer and agent experiences. Oversee configuration and functional design activities in Guidewire Studio by providing detailed guidance to implementation teams and ensuring that each configuration decision aligns with regulatory compliance operational resilience and long term maintainability. Provide structured impact analysis for proposed changes across PolicyCenter BillingCenter and ClaimCenter modules assessing dependencies risks and downstream effects on reporting financial reconciliation and customer service performance. Develop clear test scenarios and functional validation criteria based on requirements ensuring that implemented features in Guidewire platform meet business objectives support audit readiness and maintain consistency across core and digital components. Support production readiness activities by reviewing functional cutover plans data migration assumptions and post deployment monitoring strategies to minimize disruption and ensure stable adoption of new Guidewire capabilities in day to day operations. Guide stakeholders through solution walkthroughs and system demonstrations that highlight how new Guidewire features address key pain points improve straight through processing and enable better decision making across underwriting billing and claims handling. Document detailed business rules and configuration logic for insurance workflows enabling reusable artifacts that support knowledge

📌 Certified Guidewire Business Analyst – Claimcenter (Toronto)
🏢 Cognizant
📍 Toronto