Elevate your career with DXC Technology as a Help Desk Support Technician in Manitoba. Provide L1 support for government accounts through various channels including phone, email, and chat.
This full time role includes resolving customer inquiries and troubleshooting both software and hardware issues. You will also follow up to ensure timely responses and maintain documentation in a problem management database. The role requires round-the-clock shift work, including weekends, and offers work-from-home flexibility.
Key Responsibilities:
• Assist customers resolving all technical support inquiries
• Troubleshoot software and hardware problems effectively
• Log and track problems in a management database




• Prioritize and evaluate customer complaints efficiently
• Follow defined escalation process for complex inquiries
Requirements:
• High school diploma or G.E.D.
• At least one year of technical support experience
• Familiarity with company products and operating systems
• Strong analytical and communication skills
• Ability to work 24/7 in a rotating shift environment
Leverage your technical skills and customer service expertise as part of DXC Technology's dedicated support team.
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📌 Help Desk Support Technician in Manitoba (Winnipeg)
🏢 DXC Technology
📍 Winnipeg