ROLE: Business Analyst / Product Owner – CX & Voice of Customer (VoC)

Location:

Toronto, ON

Work Model:

Hybrid

Salary:

CAD $120,000–$125,000 per year

Work Authorization:

Must be authorized to work in Canada

About the Role We are looking for an experienced

Business Analyst / Product Owner

to drive customer experience (CX) and Voice of Customer (VoC) initiatives, with a solid focus on customer feedback, journey improvement, and customer experience measurement.

Key Responsibilities

Own the

product backlog and requirements

for Customer Experience (CX), Voice of Customer (VoC), NPS, CSAT, and customer journey initiatives.

Partner with business stakeholders to define

customer measurement frameworks

and identify improvement opportunities.

Translate





customer feedback, analytics, and business needs

into prioritized features and user stories.

Drive

backlog refinement, sprint planning, User Acceptance Testing (UAT), and release planning

with delivery teams.

Monitor

customer experience metrics

and ensure targeted business outcomes are achieved.

Collaborate with

CX, Marketing, Operations, Data, and Technology

teams to improve customer journeys.

Work closely with stakeholders and delivery teams to ensure customer-focused initiatives are effectively prioritized and delivered.

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📌 Business Analyst / Product Owner – CX & Voice of Customer (VoC) (Winnipeg)
🏢 PeoplePilot
📍 Winnipeg