Shopfloor OT/IT support Technician (L- 1.5) Job Title:

Shopfloor OT/IT support Technician (L- 1.5) Job Type:

Full Time (FTE) Location:

Mirabel, QC (Onsite) Experience:

4–6 Years

Job Description We are seeking an experienced

Shopfloor OT/IT Support Technician (L1.5)

to provide technical support for manufacturing shopfloor environments and production-line IT endpoints. The ideal candidate will have hands‑on experience supporting manufacturing IT systems, line‑side devices, incident management, and cross‑functional issue resolution.

Experience in an

Aerospace/Manufacturing environment , particularly Airbus, will be an added advantage.

Quebec French and English are mandatory , and willingness to work in shifts is required.

Key Responsibilities

Provide day-to-day

L1.5 OT/IT support

for manufacturing shopfloor environments.

Monitor, triage, troubleshoot, and resolve incidents using

ServiceNow

or comparable ITSM platforms.

Support production‑line IT endpoints and line‑side devices, including

printers, scanners, barcode scanners, barcode printers, MRTs, and smart devices .

Support Manufacturing Shop Floor systems and associated IT touchpoints.

Interact with IT and business users to understand and resolve functional and technical issues.

Coordinate with cross‑functional teams and SMEs for timely incident resolution.

Follow IT service management processes including

Incident, Problem, Change, Capacity, Service Level Management (SLM), and Knowledge Management .

Maintain agreed SLA levels and ensure quality of service delivery.

Coordinate communications between suppliers, OEMs, SMEs, and business stakeholders.

Track and report incident and issue progress to stakeholders.

Prepare and provide regular operational updates and reports.

Participate in knowledge sharing, knowledge transition,



and continuous learning activities.

Follow defined shift rotation plans and operational procedures.

Support functional issue resolution in collaboration with relevant SMEs.

Required Skills & Qualifications

4–6 years of experience

in IT endpoint support, manufacturing IT, or shopfloor support.

Hands‑on experience supporting

Manufacturing Shop Floor / OT-IT environments .

Knowledge of

MES/Shopfloor systems

and manufacturing IT environments.

Experience supporting production‑line IT devices such as printers, scanners, barcode devices, MRTs, and smart devices.

Working experience with

ServiceNow

and ITSM processes.

Strong incident triage, troubleshooting, and coordination skills.

Understanding of Incident, Problem, Change, Capacity, SLM, and Knowledge Management processes.

Strong stakeholder and communication skills.

Ability to coordinate with suppliers, OEMs, IT teams, SMEs, and business users.

Ability to maintain SLA commitments and service quality.

Quebec French and English language skills are mandatory.

Willingness to work in

shifts is mandatory .

Preferred Experience

Experience working in an

Aerospace

environment.

Experience supporting

Airbus Shopfloor L1.5

environments.

Experience with MES and manufacturing production systems.

Knowledge of OT/IT integration within manufacturing environments.

Excellent communication and interpersonal skills.

Strong troubleshooting and problem‑solving abilities.

Flexible and adaptable approach.

Team‑oriented and collaborative mindset.

Continuous learning attitude.

Meticulous attention to detail.

Solid customer and stakeholder focus.

Resume Keywords MES, Shopfloor Support Engineer, Manufacturing IT, OT/IT Support, Aerospace, Airbus, ServiceNow, L1.5 Support, Production Line Support, IT Endpoint Support

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📌 Shopfloor OT/IT support Technician (L- 1.5) (Oka)
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