ASSISTANT DEPARTMENT MANAGER Job Summary The Assistant After-Sales Service Manager contributes to the day-to-day management of the department. He or she ensures an exceptional customer experience, optimizes workshop operations, and supports the team in achieving customer satisfaction, productivity, and profitability goals. Key Responsibilities Assist the Service Manager in the day-to-day management of the department’s operations. Supervise, mentor, and motivate service advisors, technicians, service attendants, and other members of the service team. Ensure that appointments run smoothly, from the creation of repair orders to the delivery of the vehicle. Ensure the quality of service provided and compliance with dealership and General Motors standards. Greet customers as needed, understand their needs, and intervene in situations requiring special attention or problem resolution. Follow up on complaints and ensure prompt and professional resolution of customer dissatisfaction. Monitor the workshop’s productivity and efficiency to optimize billable and available hours. Track work in progress, repair deadlines, and vehicles awaiting service. Collaborate with the parts department to ensure the availability of parts needed for repairs. Verify the quality Oversee repairs and ensure that vehicles are ready for delivery on schedule. Help monitor the department’s performance metrics: customer satisfaction, productivity, efficiency, billable hours, service sales, and profitability. Ensure compliance with administrative procedures, internal policies, and health and safety standards. Participate in training, onboarding, and professional development for new employees. Organize schedules and help manage resources based on workshop workload and needs. Lead follow-up meetings with team members and clearly communicate objectives and expectations.



Participate in the recruitment and evaluation of new employees, as needed Collaborate with the sales, parts, and body shop departments to ensure optimal coordination of operations. Maintain a professional, safe, and collaborative work environment. Identify areas for process improvement and propose solutions to increase the department’s efficiency and profitability. Act as interim head of the after-sales service department in the manager’s absence and make the decisions necessary for the department’s smooth operation. Job Objectives: Maximize customer satisfaction and loyalty. Maintain a high level of productivity and efficiency within the workshop. Achieve the department’s sales and profitability targets. Build a high-performing, committed, and customer-focused team. Ensure effective communication among customers, advisors, technicians, and the dealership’s various departments. Actively contribute to the continuous improvement of service operations. Desired Skills: Leadership and the ability to motivate a team. Excellent communication and customer service skills. Solid organizational skills and the ability to manage multiple priorities simultaneously. Team spirit and professionalism. Ability to make decisions quickly and effectively. Focus on results and customer satisfaction. Good understanding of how an auto repair shop operates. Ability to handle difficult situations and resolve problems diplomatically. Proficiency with computer tools and management systems used in dealerships. Desired Profile: Relevant experience in the automotive industry, particularly in workshop management or as a senior technical advisor, is a major asset. The candidate must demonstrate leadership, attention to detail, an excellent sense of customer service, and a strong ability to adapt to a dynamic environment. Knowledge of Serti is a plus. Salary: starting at $80,000, depending on experience.

📌 Assistant Manager service department (Canada)
🏢 Mont-Royal Chevrolet
📍 Canada