Reporting to the Site Operations Manager, the incumbent is responsible for ensuring that WCD customers receive consistently high-quality products and services. A keen eye for detail and a passion for getting the job done right the first time, every time will lead to success in this position.
Responsibilities and Duties
Scanning Services
- Sort, organize, and prepare documents for scanning.
- Verify correct page order.
- Operate high-volume scanning equipment to digitize paper records.
- Configure scanning settings to ensure optimal image quality.
- Meet established productivity and turnaround targets.
- Review scanned images for clarity, completeness, and accuracy.
- Correct image quality issues, including skewed, missing, or unreadable pages
- Re-scan documents as required to maintain quality standards.
- Ensure electronic records accurately reflect original source documents.
- Apply appropriate file names
- Upload and organize digital records within document management systems.
- Maintain accurate tracking logs and records of completed work.
Print Services
- Assist the print team in the production of printed documents (black and white, large format, and fully colour projects)
- Review print requests and work orders for completeness and accuracy.
- Prepare electronic and physical files for production.
- Convert and format documents as required for printing.
- Ensure proper paper stocks, finishing options, and production specifications are selected.
- Complete basic bindery including Collating, folding, Binding (coil, Cerlox)
- Package and label finished jobs
Qualifications Education
- High school diploma or GED
- Post-secondary education in a related field is considered an asset
Skills and Experience
- A solid understanding of computers and office equipment
- Ability to adapt to changing environments, work with a variety of people, and have the flexibility to cover various positions on short notice
- Previous print production experience is considered an asset
- Knowledge of the Adobe CS Suite is considered an asset
- Solid ability to remain organized and manage multiple projects and duties
- Consistent attention to detail
- Written and verbal fluency in English
- Exceptional customer service
- Desire to perform different functions daily as required
- Ability to lift 50 lbs.