The Collections Analyst is responsible for B2B Collections, ensuring timely collection of outstanding debts on customer accounts, resolving customer billing problems, reducing accounts receivable delinquency, and analyzing and assessing the creditworthiness of customers' accounts.
Responsibilities Responsibilities
Monitors the aging of customer transactions. Determines accounts with accumulating overdue and take the necessary steps to collect dues immediately.
Maintains an accurate and up-to-date record of open accounts of clients. Identifies the reason for credit hold and justification for credit release.
Ensures all necessary follow-ups and coordination with customer and other departments in the company has been done to resolve collection issues
Researching account disputes and billing discrepancies
Performing account and payment reconciliations
Provide customer service by processing adjustments and refund request
Work closely with branches and sales force in communicating account issues
And other duties as called upon
Qualifications Requirements
Three or more years of credit collections experience
Knowledge in Accounting
Strong communication skills
Effective time management
Team player
Strong knowledge in Microsoft Word and Excel
Demonstrated skills to multi-task in high paced environment
Ability to make sound and consistent decisions based on all facts
Capable of identifying and completing critical tasks with a sense of urgency
Firm decision maker, but not too hard core. Understanding we want to keep the customer if at all possible
Desirable Behaviors:
Demonstrates valuable judgement on escalating issues