Reporting to the Customer Service Supervisor, your mission will be to manage the customer accounts assigned to you, enter and modify orders, respond to customer inquiries, and perform internal follow-ups on the order book and deliveries. Your role will be to ensure excellent service standards, respond efficiently to customer requests, and maintain a high level of customer satisfaction. Requirements The candidate must hold a relevant diploma and have a minimum of 3 years of experience in customer logistics. Profile sought Bilingual, with the ability to communicate fluently with both French- and English-speaking customers Strong commitment to the satisfaction of internal and external customers Valuable knowledge of enterprise management software (SAP is an asset) and Microsoft Office Suite