At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great perks and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

Division: Community Real Estate and Asset Management

Program: Affordable Housing -Solheim Place

Employment Type: Permanent Full-Time (35 hours per week)

Number of Positions: 1

Compensation: $30.19 per hour

About the Position: The Housing Services Coordinator is responsible for the provision of direct housing services to the tenants, tenant relations and tenant support services/programs, and the overall operations of the property.

Reports to: Housing Services Manager

Key Duties and Responsibilities: Health and Safety:

Monitors safety in the working and living environment

Responds to the resident, client and tenant safety issues

Responds to and reports all hazards, near miss and incidents

Performs investigations to incidents and makes recommendations accordingly

Property Management:

Performs property management matters with emphasis on tenant needs and overall administration of the facility in collaboration with the Housing Services Manager and Facility Maintenance Manager

Ensures the housing project is in compliance with Operating Agreements, the Residential Tenancy Act, Strata Property Act, BC Housing Management Commission regulations (if applicable) and other legislations and regulations

Works closely with Housing and Facility Maintenance Manager to ensure facilities are properly maintained in accordance with property maintenance and repair plans

Communicates maintenance and repair issues as they arise

Conducts move in/out suite inspections and coordinate repairs/maintenance with maintenance team as necessary

Tenancy Management:

Market the housing project, ensuring that it's properly tenanted according to pre-determined occupancy goals, minimizing vacancy loss

Recruits, confirms eligibility, interviews, signs and explains tenancy agreements with new tenants in collaboration with Tenant Relations Coordinator

Prepares notices and communications to tenants

Calculates tenant deposits and refunds

Manages all RTB matters

Plans, coordinates and monitors programs and services that meet the needs of target groups of the tenant population





Identifies the needs of the tenant population through procedures such as needs assessment, focus group discussions, and communication meetings in consultation with Tenant Relations Coordinator, the Tenant Council or Committee (if applicable)

Develops monthly events calendar and informational flyers for programs and events as necessary with Tenant Relations Coordinator

Update building bulletin boards; post up and distribute flyers for promotion.

Establishes and encourages a Tenant Council, and facilitates and attends meetings as staff representative with Tenant Relations Coordinator

Arranges new tenant orientation and connects them to available services/programs, and respond to related enquiries

Supervises the use and booking process of amenity rooms

Financial Management:

Prepares annual operating budgets and ensures expenditure controls to maintain budget in collaboration with Facility Maintenance Manager

Follows up on tenant arrears (collection, notices, eviction)

Reviews invoices and payments, including entering in software, coding of expenses and requesting and completing purchase orders

Prepares bank reconciliation

Monitors and verifies subsidy payments from BC Housing and/or other government agencies and report discrepancies

Prepares monthly property report (including financials and operations) submitted to Housing Services Manager

General Responsibilities:

Maintains good communication and relationships with other service providers and external agencies for referrals and service collaboration

Liases with external agencies (Fire, Police, Health) as well as nearby Strata's with Reciprocal Easement Agreements, and other government agencies as required

Attends meetings and performs other related duties as required by the position

Education, Training and Experience:

Professional designation in Property Management, Facilities Management or Social Services is an asset

Other related professional designation may be considered

Experience in Property Management





Knowledge of the Residential Tenancy Act, Strata Act and related legislations in regulations

Knowledge and experience with affordable housing geared towards low and moderate-income families of diverse backgrounds

Knowledge of BC Housing Management Commission programs

Knowledge with Computer and Business software programs

Knowledge of YARDI an asset

Job Skills and Abilities:

Excellent verbal and written communication skills

Ability to take initiative with excellent problem-solving skills

Ability to prevent and respond to problems on a timely manner

Ability to work independently and part of a team

Excellent interpersonal skills

Excellent conflict resolution skills

Excellent emotional management skills

Ability to work under well pressure and stay calm on stressful situations

Ability to be adaptable and adapt to change and shifting of priorities

Excellent MS Office suite skills

Additional Information:

Clear Criminal Record Check

Required to respond to emergencies during and after office hours

Flexibility to work evening and weekend shifts is required

About S.U.C.C.E.S.S.: S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people!

S.U.C.C.E.S.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.

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📌 13607 - Housing Services Coordinator (Winnipeg)
🏢 ASPECT BC - Association of Service Providers for Employability and Career Training
📍 Winnipeg