The work mode arrangement for the position is full-time on site.

Shared Services

Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers. Input, validate, and save various data in the system.

Shared Services

Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures. As required, take transactional, convenience and informational calls from the AccèsD Contact Centre.

Propose customized and sustainable solutions and ensure the satisfaction of members and customers. Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards. Maintain the security of transactions and operations in accordance with current policies, practices and standards.

Market-competitive salary and annual bonus 4 weeks of flexible vacation starting in the first year Defined benefit pension plan that provides predictable,



stable income throughout retirement Group insurance including telemedicine Reimbursement of health and wellness expenses and telework equipment High school diplomas in a related field Knowledge of French is required Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors Knowledge of integrating data into systems Knowledge of security measures, legal framework and internal controls Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities Knowledge of service standards Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability Equity, Diversity, Inclusion and Accessibility Values & Inclusion At Desjardins, we believe in equity, diversity and inclusion. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know.

We can provide accommodations at any stage in the recruitment process.

We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance.

📌 AGENT MONITORING SUPPORT (H/F) (Quebec)
🏢 Desjardins Group
📍 Quebec