Join Encore as a Helpdesk Support Specialist in Oakville with approximately 16 hours per week. Dive into hands-on technical support, asset management, and employee onboarding processes.
In this part-time role, you will support our Technical Support Lead with ticket triage, device preparation, and provide assistance for Windows laptops and iPads. Ideal for those looking to build a career in IT, you’ll manage multiple priorities and ensure smooth daily operations while maintaining a calm and organized approach to support tasks.
Key Responsibilities:
• Respond to inbound help desk tickets, calls, and emails
• Perform Level 1 troubleshooting for Windows and iPad devices
• Configure devices for deployment and assist with imaging




• Document common issues and maintain asset records
• Support onboarding and offboarding processes for employees
Requirements:
• Strong written and verbal communication skills in English
• Familiarity with Microsoft 365 tools such as Outlook and Teams
• Experience supporting Apple iPads and Windows laptops
• Robust time management skills with customer service focus
• Previous help desk experience is a plus
Bring your technical support skills to Encore where you can thrive and grow in IT.
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📌 Part-Time Helpdesk Support Specialist (Oakville)
🏢 Encore
📍 Oakville