Take the lead in claims management as a fully remote Claims Service Manager at Allstate. Guide a team delivering exceptional service for Auto and Property claims while enhancing the overall customer experience.

This role involves supervising Claim Service Representatives and handling First Notice of Loss (FNOL). With a focus on both people management and operational efficiency, you'll ensure high service levels are maintained. Collaborating strategically with senior management, you will oversee team performance, coach employees, and resolve escalated customer issues.

Key Responsibilities:



• Guide daily operations of the claims team • Conduct coaching sessions and team huddles • Analyze performance metrics for continuous improvement • Manage escalated customer communications effectively • Participate in industry-related committees and initiatives

Requirements: • Minimum 5 years in claims or insurance management • Robust knowledge of policies, regulations, and claims processes • Excellent conflict management and problem-resolution skills • Experience with change management initiatives • Analytical skills for data analysis and reporting

Lead your team to deliver exceptional claims service at Allstate and make a difference in customer experiences. #J-18808-Ljbffr

📌 Claims Service Manager Remote Position (Winnipeg)
🏢 Allstate Northern Ireland
📍 Winnipeg