Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters Build customer confidence in mobile, ATM, and online banking by providing digital education Support frontline staff with scheduled cash and non-cash transactions Resolve critical issues and report non-standard matters to management Recommend improvements to work practices, branch operations, and processes Participate in the timely and accurate completion of business processes and procedures Ensure documentation is accurate, reflects business intentions, and complies with relevant regulations and TD's Code of Conduct and Ethics Promote team effectiveness, participate in personal performance development, and share industry knowledge Build and maintain customer relationships and provide information and advice on banking products, services, and solutions Requirements High School diploma and/or 1+ years of relevant experience Investment Funds Canada (IFC) or equivalent - within 90 days of start date Post-Secondary or Undergraduate degree (in related field) preferred Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet Knowledge of banking solutions and processes to advise customers Solid administration, organizational,



planning and time management skills Ability to work independently in a dynamic work environment Ability to exercise initiative and handle several tasks and changing priorities Strong verbal and written communication skills Established customer experience skills Mobility within the Assigned District and willingness to transfer and geographically relocate to another TD location within the assigned region Geographic mobility is a condition of employment Core Competencies Demonstrates strong customer experience skills and proficiency in banking solutions, with a focus on effective communication and problem resolution. Capable of managing multiple tasks in a dynamic environment while ensuring compliance with regulations and organizational standards. Highest-signal resume keywords Customer Experience Skills Knowledge of Banking Solutions Strong Verbal and Written Communication Proficiency in MS Office Investment Funds Canada (IFC) Certification Hard Skills Banking Solutions Documentation Accuracy Business Process Completion Cash and Non-Cash Transactions Digital Education Soft Skills Strong Administration Skills Organizational Skills Planning Skills Time Management Skills Initiative Certifications &

Qualifications ~ Investment Funds Canada (IFC) Industry Keywords Customer Problem Resolution Branch Operations Code of Conduct and Ethics Geographic Mobility Team Effectiveness Tools & Technologies MS Office Branch Software Internet

📌 (Associate) Banker (Toronto)
🏢 Jobtailor
📍 Toronto