Unit 12 Pay or shift range: $50,000 CAD to $63,000 CAD The estimated range is the budgeted amount for this position. We are currently seeking an Estimator for our Langley Bypass location in BC.
We offer competitive wages ranging from $50,000 to $63,000 annually. Estimators work together with the front office team as the front line responsible for ensuring exceptional customer service and sales. They educate customers and provide explicit and accurate process steps to help them navigate the claims process.
Craftsman
Collision is the largest independently owned and operated auto body repair chain in Canada – but we’re also a family that cares about the people we work with. Provides the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience. Resolves customer service concerns and escalates to the Shop Manager where appropriate
- Determines customer needs including estimate, repair booking and transportation requirements
- Proactively takes steps to reduce customer effort
- Interacts with customers in a professional and approachable manner
- Educates customers about claims and repair process
- Book estimate appointments over the phone when necessary
- Provides prompt service to all walk-in customers
- Utilizes Mitchell, Audatex and ALLDATA software to prepare estimates
- Prepares final bill for customer the day prior to vehicle pick-up as needed
- Works with the Shop Manager to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality and employment standards
- Supports compliance with internal policies, procedures and guidelines to promote their consistent application within the Company
- Post-secondary degree or diploma in a related field preferred;
Experience in Mitchell Estimating, Audatex, ALLDATA an asset
- Understanding of insurance policy and procedure
- Basic knowledge of The Craftsman Way or lean management processes an asset
- Strong interpersonal skills with customer service-oriented attitude
- Must have a valid class 5 driver's license with a clean driver’s abstract over the last 3 years
- Certified training