Join Gordon Food Service as a Bilingual Field Service Coordinator specializing in operational efficiency. Utilize your skills in service coordination and technical support to enhance customer satisfaction.

The Field Service

Coordinator & Technical Support Specialist role at InnoServ requires full bilingualism in French and English. You will be responsible for managing service requests, scheduling technicians, and providing hands-on technical support for beverage and chemical equipment. Your contributions play a crucial role in minimizing customer downtime and ensuring seamless service delivery. Key Responsibilities:

- Manage and prioritize incoming field service requests effectively
- Collaborate with Service Managers to balance workloads and schedules




- Track third-party accounts for SLA compliance
- Coordinate shipping and staging of necessary parts for repairs
- Resolve customer escalations with prompt, qualified communication

Requirements:

- High School Diploma or equivalent
- Bilingual proficiency in French and English
- Knowledge of beverage and chemical equipment repair
- Experience with Field Service Management software
- Ability to handle vendor relationships and service compliance

Leverage your bilingual skills and technical expertise to drive operational success at InnoServ.

📌 Bilingual Field Service Coordinator at InnoServ (Milton)
🏢 Intercity Packers
📍 Milton