- Achieve daily, weekly, and monthly sales and service-level targets with the team
- Maximize guest frequency, sales, and acquisition of recent customers
- Maximize capsule, accessories, and machine sales
- Evaluate service quality and use mystery shopper results to implement customer service action plans
- Support company programs by motivating and instructing the team to meet operational and organizational objectives
- Recruit, hire, and motivate the team to provide exceptional customer service consistent with the brand image
- Delegate responsibilities with the Boutique Manager to ensure smooth operations
- Review KPIs to identify problems, concerns, and improvement opportunities
- Implement SOPs and guidelines covering compliance, risk management, and health and safety
- Monitor and manage schedules
- Plan and prioritize annual sales and wage-cost targets with the Boutique Manager
- Manage staffing, monthly reports, cash, and inventory using operational tools
- Perform stock spot checks and assist with inventories and deliveries
Requirements
- 4-5 years of high-volume retail management experience
- Luxury retail experience is an asset
- Demonstrated ability to prioritize and plan multiple priorities
- Strong team-building skills with a history of effective team coaching and development
- Effective time management, communication, problem-solving, and analytical skills
- Passion for coffee and sustainability
- Experience in the food or coffee space is an asset
- Ability to stand for an entire working day
- Ability to repeatedly lift a maximum of 23 kgs
Core Competencies
Demonstrates strong leadership in high-volume retail management, focusing on team development, customer service excellence, and operational efficiency. Proficient in achieving sales targets and implementing compliance and risk management strategies.
Highest-signal resume keywords
- High-Volume Retail Management
- Team Building and Coaching
- Sales Target Achievement
- Operational Tools Management
- SOP Implementation