REIMAGINE WHAT COFFEE CAN BE.... We believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better. By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

At Nespresso boutiques, we create warm welcomes and new experiences for our customers and our colleagues. Market-competitive salary 52 000$ - 60 000$ + quarterly bonus This position offers a competitive salary within the range specified above Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account) Lifestyle spending Account Free coffee machine & monthly Nespresso credit Excellent training and development programs Free unlimited coffee during working shifts Pension plan with competitive employer contributions We are looking for a Boutique Assistant Manager at our Metrotown Burnaby Boutique. As a Boutique Assistant Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.

A day in the life as a Boutique Assistant Manager, your main responsibilities will include, but not be limited to: Sales and Customer Service: Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique

- Maximize guest frequency, sales and acquisition of new customer in the boutique
- Maximize capsule,



accessories and machines sales in the boutique
- Continuously evaluate the quality of service, leveraging mystery shopper results to implement customer service action plan.

Leadership/Team Management: Support the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives

- Recruit, hire, and motivate the team to provide exceptional customer service in keeping with our brand image
- Plan, identify, communicate, and delegate appropriate responsibilities to team, in conjunction with Boutique Manager, to ensure smooth operations
- Implement SOPs and guidelines for the boutique ensuring excellence in compliance, risk management, and health & safety
- Monitor and manage schedules to ensure boutique operations and customer service goals are met
- Understand, plan and prioritize achieving annual sales and wage cost targets aligned with Boutique Manager
- Use all operational tools to plan for and achieve excellence in staffing, monthly reports, cash management and inventory management
- Support stock team by performing spot checks and assisting with inventories and deliveries. 4-5 years of High-Volume Retail Management; the luxury retail space is an asset ~ Strong team-building skills with a history of effective team coaching and development ~ Effective time management, communication, problem-solving and analytical skills ~ Passionate about coffee and sustainability ~ Experience in the food or coffee space an asset ~ The principles of diversity, equity, inclusion, and accessibility are vital to how we operate.

📌 Boutique Assistant Manager - Metrotown Burnaby (Vancouver)
🏢 Nestlé
📍 Vancouver