Title: Case Manager - (Full Time) Position Status: Full Time, Permanent Shift Timings & Days: (Monday - Friday) 08:30 am - 04:30 pm The Case Manager at Phoenix Society facilitates the recovery and capacity-building of clients to maximize their social and economic potential and support their goals for successful independent living in the community.

The position is responsible for: case management, including the facility resident orientation, assessment, supportive counselling, and group facilitation; and community building.

The Case

Manager connects clients to needed services with addiction counsellors, employment counsellors and others at the Society, as well as with community organizations.

Case Management

Provide case management services to assigned caseload of clients Observes clients, identifies and assesses potential emergency situations, and develops short-term strategies to deal with such situations. Reports medical, behavioural, and other problems as required. Provides feedback and input regarding clients’ needs, performance, and progress Maintain and update client case management files on the database system, ensuring that monthly reporting deadlines are met Provides supportive counselling, demonstrations, modeling, and behaviour management to clients, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skills Completes and maintains related records and documentation such as care plans, progress reports, statistics, and daily logs Assist in coordinating routine medical care and collaborating with on-site medical team Attend and participate in Interdisciplinary team meetings and collaborate with other on-site professionals Transition and Discharge planning Teach clients effective social and interpersonal skills through daily groups and through the tasks of appropriate daily living and social activities Contribute to maintaining a therapeutic environment following therapeutic community principles which encourage awareness of interdependence of community members and the value of responsible concern for oneself and others Prepare intake and admission documentation for review with recent clients in the Housing Program prior to the client’s move-in date Welcome and orient incoming clients to Transitional and Supportive Housing Programs.

Review the Resident Handbook with clients and assist them with move-in needs such as bedbug protocols, unpacking, getting familiar with the building, health and safety protocols, community resources and staff locations Actively involve the client in action planning and encourage them to take responsibility for the outcomes they are striving to achieve Assist in monitoring client’s activities within residential buildings to ensure that areas are appropriately used for their purpose by visiting floors and common areas and viewing video camera feeds as required Connect clients to relevant community resources, services, and opportunities Assist in bridging clients to long-term un-serviced housing Conducting monthly suite inspections, move in and move out Inspection as required Facilitate support groups and workshops focusing on life skills, health and wellness, recovery planning, harm reduction, communication, personal financial management, stress management, etc. Help group members establish how they will treat each other.

Community Relations

Assist in liaising with treatment centres, support recovery programs, addictions and mental health workers, shelters, primary care clinics, correctional institutions, police, hospitals, and outpatient clinics to reach prospective clients to improve continuity of care Maintain current knowledge of social, economic, recreational, and educational resources in the community 2 to 3 years) in case management, social work, psychology, etc. ~1 to 3 years of experience providing case management support in the community social services sector and working with marginalized populations, substance use services, mental health, corrections, etc.,



Satisfactory completion of a criminal records check with vulnerable sector screening is required ~ Satisfactory completion of Employee Immunization Record form is require Excellent knowledge of the issues pertaining to recovery, substance use, concurrent disorders, homelessness, and addictions counselling Good knowledge of facilitation, mediation, and conflict resolution techniques Strong case management, teaching/training, clinical support, and consultation skills Strong skills in Windows, Microsoft Word, Excel, and database management systems Strong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses. Strong interpersonal skills and ability to communicate effectively in writing and verbally in English Ability to perceive situational and other stressors that elevate risk and act proactively in response Ability to make effective referrals, reflecting in-depth knowledge of community resources and strong relationships with community partners Demonstrated commitment to the social sector with a passion for the organization’s mission is essential. Actively seeks and incorporates feedback to inform continuous self-improvement Job Knowledge & Quality of Work Consistently produces accurate, thorough, high-quality work in a timely manner Expresses themselves clearly and professionally both verbally and in writing Displays high emotional intelligence; Personal Leadership Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices Fosters enthusiasm, energy, and commitment Takes responsibility for personal actions, performance, and health Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities.

Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

📌 Case Manager - (Full Time) (Vancouver)
🏢 Phoenix Drug u0026 Alcohol Recovery and Education Society
📍 Vancouver