Autism (including Asperger’s and PDD-NOS) Learning Disability (e.g., Intellectual Disability Employees hired through Specialisterne will be supported by a Specialisterne Workplace Support Specialist for their first twelve weeks on the job. As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and investment products, services, and advice to build financial strength and security. With over $56 billion in assets under management, they provide financial solutions and security through property and casualty (P&C;) insurance, life insurance, investment management, institutional asset management and brokerage operations.

Title: Claims Client Services Representative Employment Type: Full-Time Location: Mississauga, ON and Calgary, AB, Hybrid (2 days per week in person) Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement Responding to losses presented by insureds, determining the cause of loss, collecting claims details, setting up rentals or tows and providing information on next steps Responding to client inquiries and counseling them on the different options available in reporting their claims Identifying claim scenarios that require further investigation and escalating as required Influence change and are committed to continuous improvement, in order to exceed client expectations Are an effective team player who shares knowledge to support your peers Digital/Technical Skills & Tools ~ Intermediate skill level with the Microsoft Suite of applications A High School Diploma Sound knowledge of client service principles.



Obtained or are willing to work towards your provincial adjuster licenses and/or Chartered Insurance Professional (CIP) designation Having a post-secondary diploma in Insurance is an asset Having contact centre experience, basic understanding of claims concepts and practices for auto and property insurance coverage is an asset Experience (Professional, Academic, Personal) One year of customer service experience Experience working in a call center environment Hourly Telephone Communication: Video communication: Interacting with customers: Training or teaching others: This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods of time Communicating with and providing support for emotional clients Training and development opportunities to grow your career Flexible work options and paid time off to support your personal and family needs. Paid volunteer days to give back to your community.

A comprehensive total rewards package, including competitive salary, bonus, pension and benefit Workplace Support Specialisterne and our employer partners are committed to providing inclusive onboarding experiences and supporting current employees as they learn on the job All new hires continue to liaise with a Specialisterne Workplace Support Specialist for their first twelve weeks on the job Specialisterne USA is an equal opportunity employer committed to building an accessible, neurodiversity-affirming, and inclusive workplace. We welcome applicants from all backgrounds, especially those whose experiences deepen our understanding of disability, neurodiversity, inclusion, and workforce access.

📌 Claims Client Services Representative - Neurodiversity Hiring Initiative (Mississauga)
🏢 Specialisterne USA
📍 Mississauga