Together, we help people, businesses, and society prosper in valuable times and be resilient in bad times. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. We’re looking for a Claims Manager in Auto Operations to join our growing team! Operations can include Auto Appraisal, Calgary Service Centre, Auto Operations and Total Loss.

This is a 1 year secondment/contract opportunity. Drive performance and efficiency by proactively managing workflows and resources to exceed regional goals and enhance customer satisfaction. Contribute to the development and execution of strategic business plans while overseeing day‑to‑day operations to meet crucial objectives.

Oversee and report monthly on financial performance and productivity, ensuring alignment with specific goals and objectives. Provide strong leadership through engaging staff, coaching, mentoring, performance management, and fostering ongoing learning and career development. Serve as a trusted advisor on claim matters, offering expertise in policy interpretation and settlement negotiation to effectively resolve claims issues.

Oversee Technical Training

Team responsible for IFR, CFR and team training. University degree or any combination of training and experience deemed relevant for the role. At least two years of experience in a management role. Technical knowledge in Auto Appraisal and experience with our Service Centre models is an asset.



Demonstrated expertise in leading Claims teams.

Auto Physical

Damage line of business exposure is an asset. Exceptional communication and interpersonal skills to interact with all levels of staff, customers, and stakeholders. Proven experience in coaching and developing team members.

Strong leadership capabilities with a proven track record of driving performance within multiple lines of business. Positive attitude with the ability to adapt and collaborate with other lines of business while handling shifting priorities and taking ownership of tasks. Self‑motivated, with a sense of urgency and the ability to work independently under minimal supervision.

This role is eligible for employee referral bonus. #We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site. #

📌 Claims Manager - Auto Operations (Calgary)
🏢 Intact Financial
📍 Calgary