Lead customer service initiatives as a Front Store Supervisor at Shoppers Drug Mart. Centralize operations, manage cash and merchandising while enhancing the customer experience.
In this pivotal role, you'll oversee customer service functions and manage the cashier and merchandising teams. Your leadership will ensure adherence to store policies and facilitate training for staff members. Utilize your decision-making and problem-solving skills to drive customer satisfaction while ensuring organizational efficiency.
Key Responsibilities:
• Ensure compliance with store policies and procedures
• Train cashiers and merchandising staff in their roles
• Implement loss prevention standards and manage cash office inventory




• Maintain store cleanliness and proper product display rotation
• Resolve customer inquiries and promote CSI Survey engagement
Requirements:
• Proficient in computer usage and organized
• Strong time management skills and problem-solving ability
• Knowledge of customer service best practices
• Ability to work in a fast-paced retail setting
• Commitment to health and safety regulations
Elevate customer experiences while managing staff and compliance as a Front Store Supervisor.
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📌 Customer-Focused Front Store Supervisor (Mississippi Mills)
🏢 Shoppers Drug Mart
📍 Mississippi Mills