Job Summary: The Customer Service Representative is responsible to provide outstanding customer service to our internal and external customers.

The Customer Service

Representative will support in driving profitability through active service excellence, key performance indicators and commercial excellence activities within their LMSO.

Successful Customer Service

Representatives can expect to follow a career path leading to other roles. Create and Maintain Customer Masters Complete Fraud Checklist & attach to Customer Account Update Customer specific price (CSP) Dedicate the first 2 hours of the day for order entry Review VFX3 to resolve and release invoices on a daily basis (Freight, low margin, high margin) Use MMBE and Production scheduler for inventory availability Communicate Customer follow ups daily EDI – review B2B Upload customer portal invoices daily Maintain a broad knowledge of product availability (i.e. packaging, lead times, inventory) Arrange collection of empty containers on behalf of the customer Work with GM/AM for Return Authorizations and coordinate with customer Complete administrative tasks and special projects as assigned Consignment inventory reconciliation Order customer branded labels for warehouses Monitor customer telemetry to determine order entry Collect End User Declarations (EUD’s) and submit to Regulatory Process Customer Complaints in SalesForce 2.0 Answer after hours customer calls, as assigned (on call schedule / cellular phone) Ensure safety is the first priority and that all activities are conducted in accordance with quality, health, safety and environmental management systems as well as corporate and local policies.

Record Near

Miss reports in Brenntag Operations Outreach (BOO).



Attend and complete safety training, participate in Mock drills, as required (example: Fire drill, mock recall, etc.). CAD $ 55, 000 - 60, 000 k annually, depending on experience, skills, and internal equity Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.

Competitive pay and incentives. Health and dental paid by company (with exception of LTD). DC pension plan matched 100% by employer up to 6%. Starting 3 weeks' vacation. Adaptable work hours. Maternity and paternal leave top-up.

Brenntag Canada

Inc. is committed to building a workforce that reflects the communities we serve and to promote a diverse, inclusive, accessible, merit-based, respectful and equitable workplace.

Brenntag Canada

Inc. provides equal employment opportunities to qualified applicants and employees without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status, religion, gender identity, protected veteran status, disability or any other status protected by applicable Canadian, provincial or local law. Let us know if you require a disability-related accommodation.



Collection of Information Your personal information is being collected and will be used to determine your qualifications for employment with Brenntag Canada Inc.

This collection of personal information is necessary to the proper administration of the application process. Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc.

We strongly encourage you not to provide us with information beyond that which is requested in the job posting. If you have any questions about the collection, use, disclosure, or retention of your personal information, please contact us. Brenntag is the leading global distributor of chemicals and ingredients, committed to connecting customers and suppliers within networks.

We add value for our customers and partners every step of the way: through our product knowledge, innovation, and sustainable solutions, combined with our passion for service excellence and commitment to safety. Headquartered in Essen, Germany, and with more than 17,500 experts at about 600 locations in 72 countries, our two global divisions, Brenntag Essentials and Brenntag Specialties, offer a full range of industrial and specialty chemicals and ingredients. Therefore, our clients and partners can count on us for global reach combined with local agility and execution.

As an employer, we embrace diversity and foster a sense of community and collaboration in an environment where employees are encouraged to share ideas and work together. We engage our employees in the company’s mission for collective success, by building long-term stability and safety through trust and clarity across the organization.

📌 Client Service Representative (Temporary Full-Time) (Langley)
🏢 Airbus
📍 Langley