Are you a people person with a passion for helping others? As a Customer Service Representative you are a vital member of our team, acting as the first point of contact for our customers and ensuring that every caller feels heard and cared for. Convert calls into scheduled service appointments Make follow-up calls after recent service visits to verify customer satisfaction Make outbound calls to membership customers to book annual appointments Prioritize and coordinate service schedules Keep customer database up-to-date with accurate information Full Time 21 - $25 per hour Our Customer Service Representatives work at our office for each scheduled shift.
Supportive and friendly office team environment. Competitive wages. Health & dental advantages. Culture building events. Training and resources to help you learn and grow Minimum two years of customer service experience,
preferably in a call center environment.
A great communicator with the ability to connect and build positive relationships with customers and your team. Customer service focused.
Artificial
Intelligence (AI) We use an Applicant Tracking System that may use AI components to assist in the screening or assessment of job applications for this position.
Birnie
Plumbing & Drains is a family-owned company that has proudly served our community since the 1920s. With four generations of expertise, we specialize in residential plumbing & drains services while delivering quality workmanship, lasting solutions, and exceptional customer care. Accommodations are available through the hiring process upon request.